The room control system (iPad) didn't work well on the second day . So we called the front desk for help twice. However, the problem was not. Staff training and facilities need to be improved
Siu Yung Ivy
於 2024 年 7 月住了 3 晚
10/10 有夠讚
CHENGYUAN
2024 年 4 月 1 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
CHENGYUAN
於 2024 年 3 月住了 4 晚
8/10 不錯哦
Wai Tak
2023 年 12 月 24 日
Wai Tak
於 2023 年 12 月住了 3 晚
10/10 有夠讚
Hiu man
2023 年 11 月 12 日
Hiu man
於 2023 年 11 月住了 5 晚
10/10 有夠讚
Hoi
2023 年 11 月 3 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hoi
於 2023 年 10 月住了 1 晚
10/10 有夠讚
Hsiao Hui
2023 年 8 月 9 日
Hsiao Hui
於 2023 年 8 月住了 3 晚
4/10 不太好
Ka Yee
2023 年 8 月 5 日
Ka Yee
於 2023 年 8 月住了 2 晚
10/10 有夠讚
真實旅客
2023 年 5 月 29 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Helpful staff. Willing to provide early check in even we didn’t request. Comfy as always.
真實旅客
於 2023 年 5 月住了 2 晚
6/10 一般般
Melissa
家庭旅遊
2025 年 8 月 8 日
不喜歡:整潔度、員工素質和住宿環境和硬體
The room was disgustingly dirty. For example, the floor hasn’t been mopped in months, the shower was so nasty I had to wear sandals to step in it and the bathroom door doesn’t close. So you can hear people in your room going to the washroom.
The location was amazing, the view of the tower was unreal and the bed was comfortable.
Melissa
於 2025 年 8 月住了 1 晚
8/10 不錯哦
Taylor
2025 年 8 月 5 日
喜歡:整潔度、員工素質和住宿環境和硬體
loved it!
Taylor
於 2025 年 7 月住了 8 晚
6/10 一般般
Gwenael
家庭旅遊
2025 年 8 月 5 日
喜歡:設施服務
The room was mostly clean, aside from the hair that we found in the bed, bathroom and throughout the room.
The staff at checkout kept taking care of other customers, despite them arriving after us. It took us 15 minutes to get our bags. Why put new bags in the storage room without simultaneously taking our tickets to retrieve our bags in the same room? It was unfriendly and not efficient at all. The hotel worker really did not care about us having to wait. A line should be set up to make sure nobody skips ahead.
Gwenael
於 2025 年 8 月住了 4 晚
10/10 有夠讚
Verryna
家庭旅遊
2025 年 8 月 4 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Super Stadthotel
Verryna
於 2025 年 8 月住了 3 晚
10/10 有夠讚
Putri
2025 年 8 月 3 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I love the vibe in this hotel – it feels really comfortable and welcoming. The room is a great size with plenty of storage space, and the staff are all very friendly and helpful.
Putri
於 2025 年 8 月住了 1 晚
10/10 有夠讚
Darren
2025 年 8 月 2 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
All the staff super friendly and helpful
Darren
於 2025 年 7 月住了 7 晚
10/10 有夠讚
Evan,Tacoma
情侶出遊
2025 年 8 月 2 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent. Will be recommending friends and family to stay at a Citizen whenever they are travelling
Evan
於 2025 年 7 月住了 6 晚
10/10 有夠讚
Alastair
2025 年 8 月 1 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Well designed rooms, quiet given the location, nice roof top terrace and bar, great views of the Tower of London!
Alastair
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Susan
2025 年 8 月 1 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very comfortable bed, clean room with fridge to store drinks and food during the hot weather, good shower with nice amenities. Very enjoyable stay.
Susan
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Paul
情侶出遊
2025 年 8 月 1 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Perfect location by the Tower of London. Super convenient as the hotel is directly above the Tower Hill tube stop for the Circle and District lines. Loved the room set up - while it wasn’t the largest space it was very well laid out and efficient. There were two of us staying in the room and it never felt cramped. I was impressed with the Citizen M app and iPad which could be used to control everything in the room, including the blinds, lights, television and air conditioning. Everything worked seamlessly. The bed was larger than I expected and was super comfortable. Will definitely stay here again next time I am in London.
Paul
於 2025 年 7 月住了 3 晚
8/10 不錯哦
Tina
家庭旅遊
2025 年 8 月 1 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place for single or couple visiting the city. Room is small but it’s good enough for what you need during your stay- a comfortable XL bed and hot shower after a long day of exploring the city. They are right, I didn’t want to get out of the shower! Super convenient getting around the city with The Circle Line’s Tower Hill train station being right underneath the hotel. Staffs are friendly and welcoming. They are able to hold your luggage if there is storage room available. Hotel decor is cozy & lovely as well. I believe their restaurant bar area is open 24/7. Perfect for red-eye flights or late night munchies. Would stay with CitizenM again next time.
Tina
於 2025 年 7 月住了 3 晚
4/10 不太好
Durga
2025 年 7 月 31 日
喜歡:員工素質和住宿環境和硬體
不喜歡:整潔度
The people are really good
The rooms are small , the room cleanliness is bad . We stayed for 7 days and bedsheets were not changed . The room dusting was not done . The pillows are very firm and the ac did not work
We will not recommend to stay here
Although it is very convenient for tube station
Durga
於 2025 年 7 月住了 7 晚
10/10 有夠讚
Thomas
情侶出遊
2025 年 7 月 30 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean and Easy to check in; reasonable time and no hassle