Hakuba Iwatake Ski Resort Tours

Male Breakfast Host of restaurant who sat someone in front of us who did not have a reservation and showed up after us. Did apologize. Other than that, great experience.

We booked a bed with two twins and a bunk bed because we were traveling as a family of four. Upon arrival we noticed we were missing a set of linens for the bunk beds, and when we brought this to the front desk’s attention they informed us that because our youngest child was 6, they automatically assume they will be co-sleeping with us. We clarified this was NOT the case and they said we could rent a 4th set of linens for 2000 yen/day. Nothing in the Expedia description made note of this, so the charge struck us as very petty. Aside from this misleading marketing, the hotel was quiet, well-located, and clean. Small annoyances like a motion sensor light in the entry (which illuminates the whole room when someone wakes up to use the restroom at night) were solvable with some field ingenuity.

Great hotel with great amenities and located in a great area. Very cleanly, kind staff and rooms are some of the biggest sizes you can get in Tokyo.