"The location of this hotel is what draws people there. The rooms are small, but you are in the location for the sites, not to stay in the room. It is a very busy hotel. The lobby is always busy. It is currently undergoing renovations, which makes the lobby look even smaller. The staff are very helpful, but we found that the housekeeping was lacking. We had run out of tissues, toilet paper, and towels. The room we were in got sun all day long (and the summer days in London are very long), so we had to keep the curtains drawn to help keep the room cooler because the air conditioners did not go lower than 72 degrees F. The food was delicious, the drinks were delightful, the staff very friendly, and the view beautiful! I would definitely stay there again."
