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"Terrible Experience at Hilton Cheng – Extremely Rude and Disrespectful Staff I am utterly appalled by the unprofessional and offensive treatment I received from the front desk staff during my check-in, and I feel compelled to share this appalling experience to warn other guests. When I arrived, I was struggling with knee pain, so my cousin offered to help carry my bag. At check-in, the staff first grilled us about whether my cousin would be staying with me; I clearly said no. We then asked if...

"employees of the hotel are excellent and friendly. they are great people."

"The hotel was really nice lots of dinning options "

"They had enough English to help me, they even arranged a cab for me when I needed to leave. Very clean and comfortable. It was worth it to me to go out of the way to get there (it is not close to major transit hubs)."

"The staff are very nice and helpful. The room is spacious and clean. Breakfast is very good."

"This hotel was excellent. The staff were very friendly and provided great service throughout our stay. The room was very clean and tidy, and they even provided fresh fruit and small snacks every day. They also offered airport pick-up and drop-off service, which was very convenient. Overall, we had a very comfortable and pleasant experience here."

"Good hotel. convenient to explore attractions near the east station."

"The staff were just fantastic "

"Everything was clean, great service good location and elegant hotel. It was a little bit old in comparison to other hotels in the neighbourhood. Overall we had an amazing stay, the room was very luxurious and always clean! "

"Very good stay, hotel was clean and comfortable. It is far from the city center but you can find good places to eat and transportation around the area. Staff was very helpful and the gym was a great addition. comfor"