Does Cancun International by ZEIVA have a pool?

Yes, this property has an outdoor pool. Pool access is available 24 hours a day.

Is Cancun International by ZEIVA pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cancun International by ZEIVA?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Cancun International by ZEIVA?

Check-in start time: 3:30 PM; Check-in end time: midnight. Late check-in is available during limited hours.

Where is Cancun International by ZEIVA located?

Located in Downtown Cancun, this hotel is within 1 mi (2 km) of Las Palapas Park and Plaza Las Americas. Benito Juarez Municipal Building and Ceviche Square are also within 10 minutes.

Cancun International by ZEIVA Reviews, Deals & Photos 2025

About the neighborhood

Located in Cancun, Cancun International by ZEIVA is in the city center. Ultramar Ferry Puerto Juárez and Isla Mujeres Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Plaza Las Americas and Puerto Cancun Marina Town Center. Xoximilco and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are not to be missed.

Visit our Cancun travel guide

8/10 Good

Ambar

2025/1/1

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

There are many things nearby, like ADO bus station if you’re going to other places. Many restaurants to eat, but we also liked to eat at the hotel. You have to be patient but the food and service is worth it. Everything is clean at the hotel and the architecture is what we liked the most.

Stayed 6 nights in Dec 2024

8/10 Good

Daryl

2024/12/10

Overall, pretty good, excellent location, average unit somewhat basic but pretty good for the price in the area. They need to get their Wi-Fi issue addressed though, two days with no Wi-Fi is pretty stupid. Modern city like this, get it fixed.

Stayed 1 night in Dec 2024

8/10 Good

Lila

2025/1/10

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was old but very well kept it had very unique doors They had lots of common areas for people to gather outside the room My initial booking was for 4 adults and 2 children the Expedia system put us into a room with 1 double bed when originally it showed a 2 room suite to sleep 8 The front desk person was very rude at first but finally seen it was not my fault and we found a solution but had to pay 3 times more but it worked everyone was happy

Stayed 2 nights in Jan 2025

6/10 Okay

Diane

2025/1/12

Liked: Staff & service, property conditions & facilities

Disliked: Amenities

An authentic and friendly experience in the heart of Cancun. The staff was accommodating and friendly. Very helpful in terms of local recommendations. Cold water showers most of the time and had to ask for toilet paper every day. Not as thorough a cleaning and some maintenance issues. Pool was good. Complimentary “Continental breakfast” consisted of one cold piece of toast and approx 1/4 sliced oxidized apple. The good with the bad, but overall very much worth the price.

Stayed 7 nights in Jan 2025

2/10 Terrible

Dougal

2025/7/24

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

My money was stolen from my room by someone who had a key probably a staff member. Lots of music and noise 200 feet from building coming from about 20 food kiosks. Hotel owners thought that a coffee a slice of toast and a slice of fruit was their idea of a continental breakfast. I would not reccomend this hotel to anybody if you want to rest before midnight

Stayed 18 nights in Dec 2024

6/10 Okay

Giovanni

2025/6/8

Liked: Cleanliness, property conditions & facilities

La propiedad es muy buena y la ubicacion bien centrica, Pero separe la habtacion por $86 dolares por Expedia con impuestos y no honraron el precio me cobraron $106 en el Hotel lo cual considero injusto.

Stayed 2 nights in Jun 2025

10/10 Excellent

Gisebel da Silva Santos

2025/3/27

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel bem localizado e super confortável, Apenas um ponto de atenção para reserva com café da manhã, no hotel fomos informados que seria com café da manhã seria simples com apenas café, fruta e um pão torrado, apenas tomar cuidado ao reservar com café da manhã incluso, pois não oferece um serviço completo e não compensa o valor pago.

Stayed 4 nights in Mar 2025

4/10 Poor

Bernardo ismael

2025/2/7

Disliked: Cleanliness, staff & service, amenities

Me cobraron más q lo me puso expedia

Stayed 3 nights in Feb 2025

2/10 Terrible

Brian

2025/2/5

Stayed 3 nights in Feb 2025

10/10 Excellent

GABRIEL

2025/2/3

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

¡Excelente!

Muy buena ubicación, para un viaje en pareja o para ir a dormir, muy excelente a unos metros del parque las palapas, y sobre todo a un excelente precio, muy limpio y nuevo, nos encantó el balcón en la habitación

Stayed 4 nights in Jan 2025

10/10 Excellent

Farid

2025/2/3

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Inoubliable

Séjour agréable, service impeccable et propreté irréprochable...

Stayed 3 nights in Jan 2025

10/10 Excellent

Brayan

2025/1/18

Stayed 7 nights in Dec 2024

10/10 Excellent

Simon

2025/1/13

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Vraiment super propre!!

Stayed 2 nights in Jan 2025

4/10 Poor

Dougal

2025/1/13

Stayed 17 nights in Dec 2024

2/10 Terrible

Carolina

2025/1/8

Liked: Cleanliness

Disliked: Staff & service

Muy mal. No respetaron mi reservación solo me reservaron una de dos habitaciones y no respetaron el precio . Me lo dieron mucho más caro .

Stayed 1 night in Dec 2024

10/10 Excellent

Farid

2025/1/8

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Étonnant

Agréable, serviable et à l'écoute. Je recommande pour un court ou long séjour...

Stayed 6 nights in Jan 2025

6/10 Okay

Verified traveler

2025/1/4

Disliked: Property conditions & facilities, room comfort

Leider nicht weiterzuempfehlen

Die Hotelzimmer sind hübsch, aber sehr alt eingerichtet. Der Duschkopf hat leider nicht selbst gehalten. Insgesamt ist das Hotel sehr hellhörig und auch im Treppenhaus hat man ALLE Geräusche gehört. Es gibt einen Aufzug, oder das Treppenhaus. Die Zimmer waren von der Größe sehr gut. Es ist überall sehr hellhörig. Die Türen sind nicht gedämmt, sodass man alle Geräusche vom Treppenhaus wahrnimmt - egal zu welcher Uhrzeit! Leider gibt es keinen Föhn. Das heißt man muss mit nassen Haaren ins Bett. Ich hatte mit Frühstück gebucht und das Frühstück bestand aus: 1 Tasse Kaffee 1 heller Toast 1 x Butter 1 x Erdbeermarmelade 5 dünne Scheiben Melone Frühstück kann man das nicht nennen. Leider (außer Tee oder Kaffee) keine Auswahlmöglichkeiten und auch keine Alternative zur süßen Marmelade (z.B. Wurst oder Käse). Kein Brot, oder Croissants oder Müsli. Unser Glück, dass wir nur eine Nacht hier waren. Bis um 04:00 Uhr nachts wurde laut Musik gespielt und gefeiert und wir mussten morgens um 06:30 Uhr wieder aufstehen. Wir können dieses Hotel leider nicht weiter empfehlen.

Stayed 1 night in Dec 2024

4/10 Poor

Rosa Angélica

2024/12/31

Disliked: Staff & service

Alrededor del hotel había lugares como restaurante, plazas y bares muy agradables

Stayed 1 night in Dec 2024

10/10 Excellent

Deschenes,

2024/12/25

Liked: Staff & service, amenities, property conditions & facilities

Pour le prix c’est parfait

Stayed 1 night in Dec 2024

8/10 Good

Sergio

2024/12/22

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Dec 2024

6/10 Okay

gabriela

2024/12/20

Liked: Cleanliness, amenities

Stayed 2 nights in Dec 2024

6/10 Okay

Kira

2024/12/18

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

Budget-friendly accomodation

We stayed at this hotel for one night during our trip to Cancun. We chose it mainly for its affordable price, but our experience was mixed. On the positive side, the staff were incredibly friendly and helpful, which made our stay feel welcoming. The hotel and our room were clean, and the view of the square from our room was quite nice. However, there were several drawbacks. The furnishings in the room were basic and showing their quality—some pieces were coming apart. The room lacked soundproofing, so noise from the square and surrounding streets was noticeable throughout the night and into the morning, making it difficult to sleep. There were no blackout curtains, which allowed sunlight to stream in early. We had also booked a room that I believed had two king beds, but the one we were given had only one double bed. If bed configuration is important, I’d recommend confirming details directly with the hotel before your arrival. The free breakfast was very basic: black coffee, a couple slices of toast, and a little fruit. Milk for coffee was extra, which felt a bit inconvenient. Overall, this hotel is a decent choice if you’re on a budget and looking for a clean place to stay, but it comes with some trade-offs in terms of comfort and amenities.

Stayed 1 night in Dec 2024

8/10 Good

Christy

2024/12/16

Stayed 1 night in Nov 2024

6/10 Okay

PABLO

2024/12/11

Liked: Cleanliness, property conditions & facilities, room comfort

Bien

Stayed 6 nights in Dec 2024

2/10 Terrible

MaryAn

2024/12/11

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, amenities

La verdad, le pongo esta calificación porque prácticamente nos estaban corriendo del hotel. Les cuento: al llegar al check-in, nos dieron una habitación con una sola cama para 4 personas, según ellos, porque era lo que habíamos reservado. Al expresar nuestra inconformidad, nos la cambiaron, pero al bajar por nuestras maletas nos obligaron a mostrar la reservación. Nos comentaron que si no estaban de acuerdo con el precio, nos podíamos ir, ya que según ellos la app (Expedia) había otorgado un precio muy bajo que no correspondía a sus tarifas. El encargado insistió en tomar mi celular para verificar si lo que decía era cierto. Estábamos tan cansados que decidimos no discutir más y simplemente dormir. Al día siguiente, al bajar al desayuno, nos cobraron por pedir un refill de café, y el desayuno muy basico. Además, nadie nos informó sobre la alberca, y el Internet no funcionaba, lo que hizo que tampoco pudiéramos usar la televisión. Otro problema fue que dejamos la llave desde temprano (10 a.m.) para que limpiaran la habitación, y cuando regresamos a las 5 p.m., nos dijeron que no sabían quiénes éramos y que no tenían nuestra llave. Fue un caos total. El servicio fue pésimo, y los encargados muy déspotas. Deberían recordar que no nos están regalando nada, ¡nosotros pagamos por su servicio! Es una lástima, porque el hotel es hermoso, pero su personal arruina toda la experiencia. Definitivamente, no regresaremos jamás.

Stayed 2 nights in Dec 2024

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