Find hotels near Ballenas Beach, Cancun from NT$4,336

"Given the resort’s higher price point, expectations for service were elevated but not consistently met. At check-in, our friends’ reserved room was unavailable, which was especially disappointing as we were celebrating a birthday. The correct room was important for comfort, and while the hotel offered cabanas and restaurant credit, it didn’t fully make up for the inconvenience. They were told they could switch rooms the next day. Food quality was mixed. Room service and poolside dining were good, but the Thursday buffet fell short, with overly fatty, unappetizing tacos. Despite booking an all-inclusive package, certain items like steak at one restaurant and an entire steakhouse came with additional charges, which felt misleading. Dining policies were also inconsistent; although told reservations weren’t accepted, other guests clearly had them, and staff offered little help finding alternatives when restaurants were full, forcing us to dine off property. The pool area was enjoyable with good service, but extra charges for items like coconut water led to confusion due to the room switch, requiring multiple staff interventions to resolve. Entertainment in the lobby lounge was a highlight, with a great DJ and bartenders. Overall, the resort is clean, well-located, and staffed by friendly people, but service inconsistencies, unclear policies, and unexpected extra costs detract from the experience."

"I really can’t explain how gorgeous is this hotel! It’s so perfect from A-Z! The staff, cleanliness, food, atmosphere, room and everything was perfect and we had a great time! 😍 this was our first time in Cancun and it left absolutely great memories. We are definitely going back 💃"

"Love the hotel is not big but it’s perfect"

"The room was super clean and beautiful! They had multiple pools and restaurants and bars. My room faces the beach and had a great view. The food was great. Highly recommend it. The staff were super nice and attentive "

"great hotel"

"Good good good very perfect"

"Loved the food and all Of the staff. The common restrooms were incredibly Clean! Beach is very nice and rooms nice and clean. Buffet restaurant could have some Updates esp with dirty and stained cushions on seats and also the outside area which was not taht clean Also too many left over food from In-room service left put in the corridor left out for way too long ( more than 12 hrs)"

"Excelente lugar muy limpio "

"Adrian was very nice at the Sea Bar! Everything is great, the place is just outdated."