海厄利亞花園 3 星級飯店

「The bed design is terrible. The place where your feet go is under the bed. You can easily bump into it without any warning. My sister and I both got bumped. My sister's ankle swelled up a lot. I told the front desk about it, but their attitude was not good.」

「一般」

「terrible noise , wifi cannot work . asked staff to help to fix the wifi but they didn't want to help. didn't clear the room and even didn't change the towels」

「Will be back!」

「Front desk Service very good 」

「Yes」

「 ⸻ The hotel facilities are clean and comfortable. The lobby provides hot tea, iced water, and coffee throughout the day, which is a nice touch. The room was clean and well maintained, and the double-bed room actually has two large beds, which is more than sufficient for a family stay. However, the check-in process was poorly organized, which significantly affected our experience. We arrived at 11:00 a.m. and understood that check-in starts at 3:00 p.m., so we registered in advance and left...