Find Luxury Hotels in Xpu-Ha

"Great place for a vacation "

"When we arrived at the property, it was raining heavily, and nobody could help us to our building. It's far from the front desk. I asked many places and staff, but nobody could provide an umbrella. A little disappointed with the service."

"This was our 5th consecutive year visiting this resort. The staff here is amazing and really makes the difference for us when choosing our annual vacation destination. We have so many to thank. Juana and team for maintaining our room perfectly, Daniel and team for their gracious assistance in the pool and beach areas, Yolasef and Esperenza for the amazing spa experiences, Daniela and Joseph from Guest Services for their excellent support and daily kind wishes, the fabulous restaurant chefs and front end staff Quetzabel, Angeles, Sandy, Ana, Juan, Carmen, Carlos and their teams for their usual above and beyond service, Ezequiel and the Front Desk team for their amazing support and professional care, the Porters, Servers and incredible Bartenders who blessed us with perfect Margaritas every time, Gracias to all. Management should be proud of the hospitality standard the staff here provide. See you next year! "

"We had a great vacation thanks to Expedia promotion "

"Excellent staff service, clean room."

"Disappointed with Grand Princess Riviera/Sunset. Our flight was canceled, causing us to arrive a day late. We got to the resort around 1 AM, had to carry our own luggage up two flights of stairs, and were told an extra night would cost 3 times as much. Staff acted like rooms weren’t available, even though the resort was empty and under construction. We were denied both a refund and the ability to shift our dates. Guests shouldn’t have to cover costs caused by circumstances beyond their control. Hoping for a fair resolution. "

"Resort is ok"

"Staff was amazing, the rooms were OK but a bit outdated. "

"Hotel property is beautiful. Beds are comfortable. Beach was very nice and well maintained with the seaweed. However! The restaurant situation is ridiculous. We checked in, went to make reservations and there was NOTHING available for any night we were there. Nothing. We stayed 5 nights and had zero opportunity to have a nice sit down, non buffet, meal. For what we paid to stay there? Restaurants were very small and could not accommodate many people. Very poorly planned for this large of a resort. Also, pay extra for mini golf? Pay extra for waterpark? Pay extra for go carts? What? Why not just include it all in the package? Who wants to keep paying for every little extra thing? People go to all inclusive for it to be ALL INCLUSIVE. Everything else, I thought was pretty good. "