Town Houses in Thurrock

"Where to begin? The room was extremely tired and the cleanliness was poor. There were: people’s pubes on the sheets, one of the towels had old black gum stuck to it, hairs in the bath, there was a suspicious brown drip stain underneath the toilet roll holder. I was in a non smoking room and it stank of stale smoke (presumably because the carpet was about 25 years old). The bathroom had black mould growing on the silicon. but i can’t blame the cleaners for giving up. There’s only so much polishing of a turd you can do. "

"The room was clean overall, but I experienced a few issues during my stay. There was a very loud water noise in the room, and the TV was not working on the first night. When I contacted reception, I was informed that no maintenance staff was available overnight and that I would need to wait until the next day. Eventually, around 11 PM, I requested and received a room change. Otherwise everything was perfect. Location was amazing with thames river view and 2 minutes walking to Bus stop."

"The staff was very helpful with finding restaurants and I loved that there were black cabs out front"

"No breakfast"

"Perfect base for seeing lindon and staff extremely helpful definitely book again"

"Liked location and uniqueness of bar area"

"Original "classic twin" room was dated and musty smelling. Nothing like what's pictured on the website. After complaining was offered the "signature twin" but had to pay the difference. No wash cloths, no hand towels. 24 hour restaurant doesn't open until 7AM. 10 pounds per bag to hold luggage when everywhere else we've stayed offered for free. "

"Vijay, porter in reception was super helpful."

"A very large hotel, just off Russell Square and only a few minutes walk from Russell Square tube station. The hotel was busy and seemed popular with international visitors. The room was comfortable and had all the amenities you need. The washbasin in the bathroom was a bit small and the tap quite high (good for filling water bottles), but if you're not careful you will splash water everywhere. Staff didn't mention breakfast at check-in. I don't think I booked it, but a reminder about breakfast could have been useful, although there are plenty of shops nearby. Some of the decor in communal areas and corridors is quite dated, but rooms themselves are in better condition."