Universal Orlando Resort Southeast Orlando hotels

"This is the worst hotel for families with Kids. We could smell weed on the Hotel Campus. It is close to the expressway, so it is very noisy all night. The staff does not smile while checking out. I guess you get what you pay for. Literally for another 40 bucks, there are better hotels nearby. "

"When we called to advise we needed an upgrade to our room, your staff was the most pleasant and professional to us. We were going to be charged an additional fee, but through a conversation it was deemed to be withdrawn. Though this may se to be minor, customer service like this is so important and we were made to feel valued. We often use Expedia and for this positive interaction, we will be continuing to do so with confidence. Vacation time is very exciting and having a pleasant experience as this, makes it even more rewarding. Thank you again. Have a wonderful day. We did ! "

"We booked a two bedroom suite with the fireworks view but did not get to stay in it because we brought a pet. We were put in the pet building in two separate condos with no view. The condos were old and needing updating. "

"The resort was disappointing and the wait to check in was ridiculous. The staff was too busy playing and not attentive. It took 45 minutes to get a pizza from the restaurant and they forgot my order and had to remake it. The elevator was malfunctioning and a lot and there was on one for several guest. The room was stinky and it was damages on the floor and only like 3 towels. I will never stay there again."

"I like this hotel "

"Booked this for my hunnys birthday, he loved everything about this resort."

"We began staying at the grove many years ago when it opened. Since then, cleanliness has declined, and many rooms (we've stayed in the last few years). need serious fixing and upgrading (cabinets and dressers falling apart, showers needs updating, hallways to rooms are constantly full of garbage people leave out, and overall dirt and grime) It is not what it use to be."

"Check in and out process was smooth. Very secure property no one is allowed on the premises unless they are supposed to be there. Room was very nice."

"Everything was great! Went for a concert at the HOB and it was convenient to have the bus shuttle to Disney Springs. We had to walk back after the concert however because we missed the last bus back to the hotel. But it is still close enough that it wasn’t that bad! This hotel has such great value for all that you get! Will definitely come back!"