Universal Orlando Resort Southeast Orlando hotels

"The rooms were spacious. The kids enjoyed the pool and the lazy river."

"very courteous staff, clean room, all around great place to stay while in orlando"

"No microwaves in the rooms "

"My stay is a 3 star review I will list the pros and cons (area of improvements) Pros: -Nice view from the balcony -Waterpark was great, clean and plenty of areas for everyone. -Wave simulator was amazing -Security gated entrance -Great parking the garage -Beautiful front desk Cons: -Builidng needs some renovations such as new carpets and new paint on all the hallways. When I walked in from the elevator to my hallway I almost went back and cancelled, it was old dirty and very used carpets. Looks like from a cheap motel. Lighting and paint in the hallways also old and motel vibes not 4 start hotel resort quality. -Staff needs to be replaced with a better customer service experienced personnel. Every time I called for something that was missing they had an attitude. I was missing bar soap, a Do not disturb sign and when I asked questions about a certain attraction in the hotel it was minimal info and get off the phone vibes. -The property is huge and there is no shuttle from one side of the property to the other side to get to the water park. The walk one way is about 1/3 of a mile -No lockers in the water park so I had to find a beach chair to put my stuff in and it was all taken. Took 30 mins to finally find one open (no exaggerating) -The mattresses was not in great condition, I lifted up the sheets to take a look and had so much lint snd pilling I didn’t sleep in it, went to the other room of my suite and that mattress was a little better condition. "

"Convenient, friendly staffs"

"Been staying with vacation village for my getaways for years now..its like my home away from home. "

"Nice hotel. "

"We had fun and it was great for young kids. A bit crowded on weekend and the out dated. Also the prices for things were very high "

"The stay was easy and clean. Its right next to disney springs which i like. The room is spotless."