Universal Orlando Resort Orlando hotels

"Thanks to Jamal and the rest of the staff at Westgate. They were all so helpful. We had an issue and they fixed it no problem."

"What a lovely experience and so close to Epcot! Loved not having to move the car at all during our entire stay. Amazing restaurants and amenities!"

"Spent 20.00 at the game room did not work on any games in the room or the pool table"

"Breakfast was delicious"

"A lot of issues but friendly staff. I came at check in for 4pm and room was not available (wasn’t clean) asked for a different room that was available. Was told there were none. Sat in the lobby for 45 minutes. Went back up and was told they could give me a different room. The room bathroom toilet wouldn’t even flush toilet paper without flushing 4 times. Told front desk staff on our way out of the room was told maintenance would come by while gone. Maintenance left card saying issue was resolved but it wasn’t. Stayed 4 nights with a toilet that wasn’t working. WiFi wouldn’t connect said I had invalid credentials. Just a lot of issues. Staff were nice and tried to accommodate but wouldn’t stay there again. Wish they had a shuttle to the parks. Might as well stay at a universal resort for a little bit more in price. "

"The property is nice and room was clean. The staff was friendly and the pools are fun. The parking was just over 30 bucks a night so include that in your price."

"Check in was great and quick and lobby very clean. The rooms was great and huge, the only thing that was the best was the housekeeping. The reason for that is they don't do room service everyday, which is fine but they should at least have housekeeping go by and check for at least the garbage needs to be taken out or if we need more coffee for the coffee maker and more coffe cups. Other than that I was very very pleased with this hotel/resort and would definitely stay there again. Also everything you would need or want is in walking distance, food pharmacy mall everything."

"Pool"

"Room was digusting, bed sheets, comforter and pillow sheets all had different color stains. Wood floor broken. Glass mirror stained. Took an hour for room service to come in and change sheets late at night."