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"Room was clean, nicely finished, great view. The breakfast was underwhelming. Bit of a walk to the nearest tube station."

"Great location. Fantastic room. Staff was friendly and very helpful "

"The room was great! The staff was helpful, although for a minute at the front desk they couldn't find my reservation. I was able to check in a few hours early because there was a room already available. They came while we were out that same day and made up the couch as a bed for our kids to sleep on. The only thing about the room was that although there was a closet right in front of the door for coats and such, there wasn't a dresser in the room to store our clothes in so we just kept our suitcases open on the floor to grab stuff out of. The water pressure in the shower was AMAZING."

"All was good"

"All good"

"Used to be a 4* hotel. It never was 4* but it was pretty good. Great breakfast and amenities in the rooms. Now that it’s been taken over by AO it has gone downhill. On Expedia it’s still advertised as 4*. There’s nothing in the room, no tea/coffee making facilities, no hair dryer, no bathmat, no nonslip mat for the over bath shower. The bedding was good quality and the mattress comfortable, but only one thin pillow provided which resulted in neck ache in the morning. Paid extra for breakfast, it was poor. The cooked breakfast consisted of cold sausages, cold hash brown and beans. Hardly a full English. The cold continental buffet was just as basic. The bar was poorly stocked and with the poor and slow service provided by an abrupt bar man. I was the only one at the bar and it still took 20minutes from starting my two drink order to sitting down to drink it. Probably my own fault for having expectations based on previous experience before it was taken over by AO who seem to be turning it into a youth hostel. I subsequently discovered that AO are AOHostels which explains a lot, but AO have it on their website as a hotel, which is definitely not a hotel anymore, it’s a youth hostel with a stylish reception. On the plus side, there’s no charge on the ferry to Canary Wharf for residents that would otherwise be £7.80 each way. "

"Disappointed. Room was ok but felt tired, drain smell when we arrived from blocked sink, extractor fan in bathroom not working, charge point in bathroom not working. Reported to reception, sink was sorted, but other points not. Expected better quality room from what is shown on website."

"Great stay! Live the moder and efficient room"

"Everything you would expect from the Shangri-La. Great service, great rooms. The Shard is a unique building. It is iconic. The views of London are unparalleled. Really enjoy staying on South Bank. Easy access to everything via the London Bridge tube station."