Park Plaza Westminster Bridge is in a fantastic location — just a short walk to Big Ben, Westminster Abbey, and other major attractions. The hotel is also close to the tube, making it very convenient. Check-in was smooth, but one of our two rooms wasn’t ready until almost 6 PM, even though we arrived at 2 PM.
The room was clean and comfortable, but not as expected. The photos on Expedia suggested a view, but our room faced a wall, making it quite dark despite having windows. The lighting inside was dim, adding to the gloomy feel. There was also a large face (possibly a celebrity) printed on the closet, which felt odd — especially at night.
The AC was mild; a fan would have helped. Breakfast was decent ) included in our booking) . Staff were courteous and helpful. Overall, a well-located hotel with good service, but the room setup and lighting didn’t match what we expected from the listing.