Find Hotels with Bars in Shinjuku

"The rooms were clean with lots of amenities but very small in size. In a double room there was no space to put the second luggage. The staff was ok but lacking smile. I asked for a sewing kit, they said it was’t an amenity and tried to sell it to me."

"Room was always very clean with fresh toiletries and staff was very helpful. In a very convenient area close to station but still quiet and safe "

"Great location, walking distance to everything in Shinjuku. Missing a gym/fitness center"

"Room was pretty small for 3 people and the hotel seemed to be older. It worked for our trip but I expected more for the price."

"The hotel is beautiful. Absolutely beautiful. The food is also incredible. I went to the crossroads kitchen daily for breakfast and it was the best food I’ve ever tasted. Plus the manager Fabio and his team were incredible to me the entire time. When I come back to Tokyo I am definitely staying here. "

"Clean room. Breakfast was mediocre compared other hotels we stayed at and for how nice the hotel was. 43rd floor entrance was a bit expensive to enter. Luckily we got to go in and view briefly. "

"Very clean, helpful and very nice staff, comfortable bed, good size room, great location."

"Convenient location Clean rooms but property is older renovated "

"The prompt for this asks to write a review to help travellers plan better. My advice to plan better and have a more enjoyable experience in Tokyo is to NOT book this hotel. I have just left and not slept for a week. The sirens, alarms and noise from outside is overwhelming and carries on all day and night. It feels like your window is always open. The staff were extremely rude and not helpful at all. They didn’t clean our room when we put the sign up on the door, advised that we can bring down our own rubbish and one time only made up our bed rather than change the sheets. The rooms are tiny and the pillows are so bad that I’m going to have to pay thousands of dollars just to repair my neck. When I asked for a soft pillow they said they didn’t have any. When issues were raised, we were only offered a refund if we left by 11am that day which we couldn’t because we had booked an activity. I’ve slept on airport floors, at bus stations, party hostels and I even caught bed bugs once in Spain whilst travelling and this hotel is without a doubt the worst place I’ve ever been with the poorest customer service. Please do yourself a favour and never come here. The reviews are not accurate which has gotten me to truly believe the staff or manager there must be writing them themselves. Awful awful awful. "