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"I had a very good experience last time I was there but this time it wasn’t as good. Now, they don’t clean the rooms or change bed linens every day, unless you request it. On the last day, when we tried to store our luggages at the front desk after we checked out, one of the staff was very rude to us. Next time, we will consider a different hotel."

"I stayed at this hotel as I had a 16hour overnight layover in Haneda. Didn’t really interact with anyone working at the hotel so therefore can’t comment on the service. My room felt old and my room was small. Convenient location obviously. "

"Location, location, location, and beautiful hot spring. We had a nice stay!"

"Clean room "

"The hotel was well positioned in a lively area. They kept my bags until check-in time allowing me to explore. Everything worked smoothly with the app they used to identify luggage - they were VERY busy but remained polite and helpful. The room was perfect for the stay and I enjoyed use of the public bath after days walking around Tokyo and to Nagano to see the snow monkeys. I'd recommend this hotel - just make sure you put the right one in the satnav as there are a few with very similar names! "

"very nice hotel lots to do in and around the plsce"

"Laundry is good for the customer"

"Attentive and respectful "

"Espectacular is just a little far from shibuya. "