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"We (family of four including two young kids) loved this hotel. The staff was very helpful from the minute we walked through the door. Not everyone spoke English but there are at least a few people on their staff who do; we did not have any issues. The entire hotel and our room was very clean. There is a 7-11 below the hotel which was extremely convenient. There are two subway stations within walking distance, and many restaurants and shops within walking distance. We would definitely stay here again."

"Didn’t try to eat at their restaurant "

"Great location in SHINJUKU but I won’t recommend staying in this area with small kids as it’s the “red light district” of Tokyo. But if you are an adult it is perfect, very clean and super safe and close trains limousine buses to the airport, restaurants and convenience stores. "

"Great experience. Perfect location!"

"Good place good location "

"The hotel was in a very convenient location - especially for first time visitors to Tokyo. The rooms were clean and well maintained. The only issue was that our experience with the staff is that they weren’t the most friendly and it was quite chaotic in the lobby with their bag storage system."

"One night stay before our departure flight. Better than we expected for an airport hotel. Highly convenient, modern check-in at a kiosk that even prints your room keys. Perfect and efficient as we arrived late from our regional flight. Staff are helpful. They have airport luggage trollies and even had a scale to weigh your bags. Rooms were small but comfortable and had everything you need. Water in the fridge, luggage I had shipped from my previous hotel already in my room. Real a/c. Brilliant! Breakfast buffet was good (Western and Japanese dishes), and restaurant staff attentive. It was included with my one night stay. Glad we stayed here and make the long flight home so stress free. I highly recommend if you are flying back West."

"Quite hotel small rooms for 4 people , I suggest bigger room if more than 2. breakfast amazing, close to Shinjuku best place small supermarket close by walking. In general excellent . Big area for shopping close it’s amazing all available all brands"

"The rooms on the Annex tower do not have an air purifier and after staying at 4 other hotels having it, I was disappointed. The room was weirdly shaped but did accommodate us fine for the night. The breakfast buffet was pretty good. The staff were very nice and accommodating. The hotel has a good location and was a great stay overall. I would book again in the main tower next time."