Find Business Hotels in Pioneertown, CA

"Staff was very rude and unhelpful. We got to the property early and I knew checking in would be iffy. One of the Housekeepers was talking to the girl who was checking me in and the girl reminded me that check in was at 5 she chimed in and said we just finished cleaning a bunch of rooms. I was not able to check in. I came back a couple hours later and there was another girl at the desk who rudely asked me if I got text message saying my room was ready. I let her know I didn’t and that I just wanted to check in again. No room available what a surprise. I come back 30 minutes later and my husband walks in before me and says I know check in isn’t until 5 so we are hanging out here in the lobby. The girl and guy at the desk immediately say what’s your name we have rooms ready. I walk in as he says our last name and the girl looks as me and says oh. Yeah your room wasn’t ready when I checked. Then she plays dumb and still makes us wait for a room. Terrible service!! "

"reasonable situation "

"The property was functional but old. For example the couch in the room was very dirty and there was painters tape holding the seam down between the carpet and linoleum. "

"The weekend staff was rude and had poor customer service... I went up to notify the front desk multiple times that we could not shower due to the water in the shower being scolding hot burning us and there was no cold water in the room.and was only able to shower once during our whole stay which was right before checking out "

"El hotel está muy bien. Tiene instalaciones cuidadas, habitaciones cómodas y un servicio excelente. Sin duda, una muy buena experiencia.”"

"The themed room was stunning although not well upkept. The location and value was good although cleanliness and amenities could be improved "

"We stayed for one night at this property, and we enjoyed it very much. It’s a lovely property, which I understand was recently renovated. The lobby and rooms have a charming retro style that adds lots of character. Our room was spotless, and roomy. Parking couldn’t be any more convenient right outside of our room. The chimney added a perfect touch, so be sure to purchase a chimney kit from the lobby. The heater is pretty loud, but we were still able to sleep throughout. However, what stood out was the service. The attentiveness we received from Jordan was phenomenal! He went above and beyond to make sure our stay was perfect. He even kindly offered to take the fire wood to our room and start it! Who does that anymore? Huge shoutout to him for his hard work and dedication. They are very lucky to have him! Give him a raise! We will definitely stay here again when visiting Big Bear. It is also a short drive to the Village, which was very convenient"

"Nice place. Charming. Good location, close to everything you want. Would stay again "

"Great location and very friendly staff. Building was old and could hear everything thru walls. Running water and toilets flushing day and night. "