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Reviews of Osaka Excel Hotel Tokyu

4 out of 5
Osaka Excel Hotel Tokyu
4-1-15, Kutaro-Cho, Chuo-Ku, Osaka, Osaka

Reviews

9.4

Exceptional

Rating 10 - Excellent. 436 out of 612 reviews" "
Rating 8 - Good. 138 out of 612 reviews" "
Rating 6 - Okay. 27 out of 612 reviews" "
Rating 4 - Poor. 6 out of 612 reviews" "
Rating 2 - Terrible. 5 out of 612 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, staff and area
Stayed 4 nights in Apr 2024

10/10 Excellent

Edward, Piedmont

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a most excellent stay. the staff was wonderfully helpful and generous with their grace. i found my next stay in Osaka here for my following visits!!
Stayed 5 nights in Apr 2024
Response from OSAKA EXCELHOTEL TOKYU on 2024/4/27
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Mimi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from OSAKA EXCELHOTEL TOKYU on 2024/4/27
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

6/10 Okay

Navid

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from OSAKA EXCELHOTEL TOKYU on 2024/4/27
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Sirivut

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We'll stay again for sure.
Stayed 3 nights in Apr 2024
Response from OSAKA EXCELHOTEL TOKYU on 2024/4/27
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

6/10 Okay

Joo-Young

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad experience. Aesthetically nice and spacious. Excellent service and staff. Having said that I kept finding little things in the room that were a bit inconvenient for a 2 night stay, considering the price. The TV system is lackluster, the shower/bath is practically in the middle of the room for some reason, and it had pretty poor ventilation. The lighting system is a bit off too. For example, there's no option to turn on the light just over the sink without the whole room, which was inconvenient when trying to use the sink alone at night when other occupant is asleep. The faucet placement was also inconvenient, too close to the edge. Also, the breakfast buffet was average, which was a bit disappointing. Overall not a bad stay, but perhaps not quite the value I expected for the star level and price.
Stayed 2 nights in Apr 2024
Response from OSAKA EXCELHOTEL TOKYU on 2024/4/23
Thank you for staying at Osaka Excel Hotel Tokyu. We apologize for the inconvenience caused during your stay. The lighting can be controlled using the night lamp on the bedboard, but we apologize for the inconvenience.We will continue to strive to provide better service in the future. We look forward to seeing you again.Osaka Excel Hotel Tokyu Kawashima

10/10 Excellent

Heidi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the 3rd hotel my partner and I stayed in during our trip and it was one of our favorite! The rooms were very spacious and modern. The only downfall was that this hotel was a bit far from shopping centers and restaurants, we would have to Uber food on nights we stayed out late since there was no options nearby us. Subway entrances was a bit of a walk but nothing too crazy.
Stayed 3 nights in Mar 2024
Response from OSAKA EXCELHOTEL TOKYU on 2024/4/19
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
I like the location of the hotel but hard to find the lobby because it is in the upper floor of the building
Stayed 1 night in Mar 2024
Response from OSAKA　EXCELHOTEL-TOKYU on 2024/4/14
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Jian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how clean, convient and friendly the staff is. 1 minute walk from entering a subway line enterance. Close and walkable to major tourist areas around there and midosuji line is the closest line which is the best line to go to umeda namba or any other station.
Stayed 6 nights in Mar 2024
Response from OSAKA　EXCELHOTEL-TOKYU on 2024/4/14
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Omid

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from OSASKA EXCELHOTEL-TOKYU on 2024/4/6
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from OSASKA EXCELHOTEL-TOKYU on 2024/4/6
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Travis

I had a very nice stay. Service and staff were great. Really good breakfast. Shower had great water pressure. The entire place was spotless. Excellent location in between Osaka castle and donbori. Very safe. Also, my room was very hot and I couldn’t figure out how to lower the temperature (The thermostat was obviously in Japanese) so I called the front desk who was able to lower it for me from the front desk, which I thought was really cool.
Stayed 1 night in Mar 2024
Response from OSASKA EXCELHOTEL-TOKYU on 2024/4/6
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious. It was almost new. Loved the quiet and relaxing room. I was able to sleep like a baby. The location is near all the high end and local shops. I would stay here again.
Stayed 7 nights in Mar 2024
Response from OSASKA EXCELHOTEL-TOKYU on 2024/4/6
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a great place to stay, close to all things in osaka and close to the shinkansen station as well
Stayed 3 nights in Mar 2024
Response from OSAKA EXCELHOTEL TOKYU on 2024/3/25
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from OSASKA EXCELHOTEL-TOKYU on 2024/4/6
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from OSAKA EXCELHOTEL TOKYU on 2024/3/25
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from OSAKA EXCELHOTEL TOKYU on 2024/3/25
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Celeste

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in my stay! Comfortable rooms and beds. Hotel bar had a view!
Response from OSAKA EXCELHOTEL TOKYU on 2024/3/25
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

LU

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in Osaka
Stayed 5 nights in Feb 2024
Response from OSAKA EXCELHOTEL TOKYU on 2024/3/3
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU

4/10 Poor

Ethel Edwina

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Had an unusual experience in the lounge. My son an l were in the lounge having a drink and watching the beautiful sunset. One of your staff (middle aged gentleman wearing a mask) abruptly motioned to us that we had to move. He gave us no explanation. He moved us to the back corner of the lounge away from the view. We then saw this staffer seat three young ladies in the sofa next to where we were sitting. Why were we moved? Do you require a reservation to sit in the lounge? We were already seated utilizing your facility, why was it necessary to move us and not sit the ladies in the back of the lounge. This was most distressing.
Stayed 1 night in Feb 2024
Response from OSAKA　EXCELHOTEL-TOKYU on 2024/2/28
Thank you for staying at Osaka Excel Hotel Tokyu. We apologize for the inconvenience caused even though you used the bar. We will promptly check the situation with the bar and do our best to prevent the same incident from happening again and to provide a comfortable space for our customers.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Sebastian

Stayed 2 nights in Feb 2024
Response from OSAKA EXCELHOTEL TOKYU on 2024/3/25
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from OSAKA EXCELHOTEL TOKYU on 2024/2/8
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Trinh

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Def rec this hotel if you're staying in Osaka
This hotel was great! Clean, fast service, eco-friendly and comfort. Most Japanese hotels are small but the rooms are spacious here. It's right next to a mall and walk distance for trains.
Stayed 3 nights in Jan 2024
Response from OSAKA EXCELHOTEL TOKYU on 2024/1/30
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Chui Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Hommanchi station. Walking distance to Shinsaibashi and Dontobori
Stayed 4 nights in Jan 2024
Response from OSAKA EXCELHOTEL TOKYU on 2024/1/22
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great for this hotel from staff service to room cleanliness.
Stayed 6 nights in Jan 2024
Response from OSASKA EXCELHOTEL-TOKYU on 2024/1/14
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Guan Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and cheap hotel to stay at
Very good hotel to stay in!
Stayed 5 nights in Dec 2023
Response from OSAKA EXCELHOTEL TOKYU on 2024/1/8
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

6/10 Okay

michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room itself was very pretty, clean and convenient but outside noise is terrible. Soundproof isn't that good we can hear people in the hallway very well and since it's in a busy area, we can hear cars outside.
Stayed 9 nights in Dec 2023
Response from OSAKA　EXCELHOTEL-TOKYU on 2023/12/28
Thank you for staying at Osaka Excel Hotel Tokyu.There was an illumination event held on Midosuji in front of the hotel yesterday, and there were a lot of people using motorcycles due to that, which was causing a lot of noiseWe look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Krittiya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from OSAKA EXCELHOTEL TOKYU on 2023/12/22
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was gorgeous! We walked in thinking we had the wrong place as we travel on a budget and go for more affordable options but we were welcomed into the amazing lobby and had an incredible view from our room. The only thing is that breakfast is a bit pricey, we just went to Starbucks downstairs as we had packed schedules and only had time for something smaller. Thanks for having us!
Response from OSAKA EXCELHOTEL TOKYU on 2023/12/22
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from OSAKA　EXCELHOTEL-TOKYU on 2023/12/12
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Huey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new hotel and within walking distance to Shinsaibashi shopping area. Also, within walking distance of Dotonbori. Best deep bath tub and comfortable shower. The toilet is in its own room and sink is outside near the door entry. A Starbucks is next door to the hotel and the train station is a short 5 minute walk. Really like this hotel and its location.
Stayed 5 nights in Dec 2023
Response from OSAKA　EXCELHOTEL-TOKYU on 2023/12/12
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from OSAKA EXCELHOTEL TOKYU on 2024/2/8
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Pun, Markham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services, cleanliness, room size and location. One minor issue (not fault of the hotel) is the need to go thru 16th floor to and from the room. You need to take a long ride from street to the 16th floor then almost the same length of ride in another set of elevator if you stay om the 5th or 6th floor.
Stayed 1 night in Nov 2023
Response from OSAKA　EXCELHOTEL-TOKYU on 2023/12/3
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Florencio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente. Solo el wifi por momentos era más lento pero lo demás todo perfecto
Stayed 3 nights in Nov 2023
Response from OSAKA　EXCELHOTEL-TOKYU on 2023/12/3
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

conner

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall amazing
Stayed 4 nights in Nov 2023
Response from OSAKA　EXCELHOTEL-TOKYU on 2023/12/3
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

MARIA JOSE, GUATEMALA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Great sorroundings. Many nice stores around the area, a Starbucks just right outside, and a metro station a few steps away.
Stayed 3 nights in Nov 2023
Response from OSAKA　EXCELHOTEL-TOKYU on 2023/12/3
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Kurt, Barrington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in great location
Stayed 3 nights in Nov 2023
Response from OSAKA　EXCELHOTEL-TOKYU on 2023/11/6
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from OSAKA　EXCELHOTEL-TOKYU on 2023/11/4
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

8/10 Good

John

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Business class
Business stay quality hotel.
Stayed 3 nights in Oct 2023
Response from OSAKA　EXCELHOTEL-TOKYU on 2023/10/26
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Ichiji

Liked: Amenities
Pretty good room
Stayed 1 night in Oct 2023
Response from OSAKA　EXCELHOTEL-TOKYU on 2023/10/24
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.

6/10 Okay

shannon

Stayed 2 nights in Oct 2023
Response from OSAKA EXCELHOTEL-TOKYU on 2023/10/24
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.OSAKAEXCEL HOTEL-TOKYU　KAWASHIMA

10/10 Excellent

Danny

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff friendly , close to a subway entrance , lots of restaurant options if willing to walk around the neighbourhood .
Stayed 1 night in Sep 2023
Response from OSAKA　EXCELHOTEL-TOKYU on 2023/10/17
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.FRONT　KAWASHIMA

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were happy with this hotel. It's very clean and modern and the lobby is beautiful. The room had a very comfortable queen size bed and great pillows, unlike the buckwheat pillows that we find a little uncomfortable. Although no reflection on the hotel, we did find there was a lot of traffic noise during the night. We were also right across from the Tenjinbashijuji Shopping Street, which is 2.6 km long and the longest shopping street(no vehicles) in Japan. For car enthusiasts, there are Lamborghini, Ferrari and Bentley dealerships right around the hotel. We recommend this hotel.
Stayed 2 nights in Sep 2023
Response from OSAKA　EXCELHOTEL-TOKYU on 2023/10/11
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.Thank you very much for your many compliments. Our hotel has good access to Umeda, Namba, Tennoji, USJ, Kaiyukan, etc.We look forward to using your service when you come to Osaka.FRONT　KAWASHIMA

10/10 Excellent

Aishah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from OSAKA　EXCELHOTEL-TOKYU on 2023/10/11
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.FRONT　KAWASHIMA

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the nicest places I have ever stayed
Response from OSAKA　EXCELHOTEL-TOKYU on 2023/9/25
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide even better services in the future.We look forward to using your service when you come to Osaka.FRONT KAWASHIMA

6/10 Okay

Maria

Stayed 1 night in Jul 2023
Response from OSAKA　EXCELHOTEL-TOKYU on 2023/9/2
Thank you for staying at Osaka Excel Hotel Tokyu.I hope you had a relaxing time.I think that there were some aspects of the service that could not be reached, but I will continue to strive to provide better services in the future.We look forward to using your service when you come to Osaka.FRONT KAWASIMA

10/10 Excellent

Nathalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from OSAKA　EXCELHOTEL-TOKYU on 2023/9/2
Thank you for staying at Osaka Excel Hotel Tokyu.We will continue to strive to provide better service in the future.We look forward to using your service when you come to Osaka.FRONT KAWASHIMA

10/10 Excellent

Troy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly. Small room but expected that and was very clean. Buffet breakfast was worth the money.
Stayed 3 nights in Jun 2023
Response from OSAKA　EXCELHOTEL-TOKYU on 2023/9/3
Thank you for staying at Osaka Excel Hotel Tokyu.We are very happy to receive many words of praise.Our breakfast is highly rated by everyone.When you come to Japan, we would appreciate it if you could book a plan that includes breakfast.We look forward to seeing you again.FRONT KAWASHIMA

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, lovely nice room. Convenient location close to subway station.
Stayed 3 nights in Jun 2023
Response from OSAKA　EXCELHOTEL-TOKYU on 2023/9/3
Thank you for staying at Osaka Excel Hotel Tokyu.Our hotel is conveniently located from Umeda and Namba.We look forward to seeing you again.

2/10 Terrible

jiseon

Traveled with family
Some problems I had in this hotel (1) you need to take 2 separate elevators to get to your room (lobby on 16th floor and another elevator to go down to your floor, quite inconvenient. (2) I asked the front desk about a late check out at 4pm, the fee was 5k yen, later I called the front desk to request the late check out, another staff and the hotel manager (who didn’t understand English) said a full night charge is required for 4pm check out. (3) no way of turning on only the lights I need in the room. You need to turn on everything once and turn off the ones you don’t need. Would not stay here again. Recommend Nikko hotel closer to Dotonbori.
Stayed 2 nights in Jun 2023
Response from OSAKA　EXCELHOTEL-TOKYU on 2023/9/3
Thank you for staying at Osaka Excel Hotel Tokyu.We apologize for any inconvenience caused during your stay.Because our hotel is a complex, we have separate elevators for our guests for security reasons.Normally after 3:00PM, one night charge will be applied.We apologize for causing distrust to our customers regarding the extension fee.This is due to the lack of business knowledge of each staff member. We will review our operations again and strive to prevent it from happening again.There is a control panel on the bedboard for lighting, which can be turned on and off.We apologize for the inconvenience caused by the difficult installation.We apologize once again for the inconvenience caused.Thank you very much for your valuable opinion.FRONT　KAWASHIMA