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Great place that is close to train stations which are walkable as well as close to plenty of locations around Osaka. The staff are very friendly and helpful. Always happy to assist and answer any questions. Very clean and tidy rooms with comfortable beds. Had great facilities included as well
simon
Stayed 7 nights in Apr 2024
Response from Jon the GM on 2024/5/1
Hi Simon,We are thrilled to hear that you had a positive experience during your time with us, and we are grateful for your kind words about our staff, facilities, and services. My team takes immense pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations.Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon!
I have stayed here several times over the years. The rooms are spacious, and the hotel is adjacent to the subway and AirPort Express train (Nankai). The area around the hotel is great for shopping and eating.
Staff is attentive and friendly. I’ll be happy to stay here again.
Jeffrey
Stayed 3 nights in Apr 2024
Response from Jon the GM on 2024/4/24
Hi Jeff-san!We are happy to hear that you had a positive experience during your time with us and over the years. Our team takes immense pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations.Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon!
Perfect location to travel around with public transportation & Caring staffs
Yerim
Stayed 3 nights in Apr 2024
Response from Meirita Guest Experience Ambassador on 2024/4/22
Hi Yerim-san,We are thrilled to hear that you had a positive experience during your time with us, and we are grateful for your kind words about our staff, facilities, and services. My team takes immense pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations.Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon!
Response from Meirita Guest Experience Ambassador on 2024/4/22
Hi Muhammad-san,Thanks for your kind comments and review regarding your stay with us. Hope to welcome you back again soon.
6/10 Okay
theodore
Traveled with family
2024/4/8
Our space did not really fit 2 adults and 2 small children even though this was supposedly an option on the website.
theodore
Stayed 3 nights in Mar 2024
Response from Meirita Guest Experience Ambassador on 2024/4/10
Dear Theodore-san,Thank you for taking the time to share your review of our hotel. We genuinely appreciate your feedback, and we apologize for any inconvenience you experienced during your stay regarding the booking experience.At Fraser Residence Osaka, we strive to provide exceptional service, and it is disheartening to learn that we fell short of your expectations in this regard. Rest assured; your comments have been shared with our reservation team, and we are taking immediate steps to address the issues you mentioned to ensure that such incidents do not recur. Please do not hesitate to contact us if you have any further feedback or concerns. Thank you again for your time and for choosing us.
The property was very nice, clean, and affordable. The hotel was located next to a train station, but felt a little a tad far from points of interest.
Amanda
Stayed 2 nights in Mar 2024
Response from Meirita Guest Experience Ambassador on 2024/4/6
Hi Amanda-san,We are happy to hear that you had a positive experience during your time with us, and we are grateful for your review. Our team takes immense pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations.Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon!
Fantastic hotel! We are a family of four and our apartment had 2 bedrooms and 2 bathrooms. Kitchen and dining and living room area as well as a laundry machine! Highly recommend for location also, right next to Namba station
Lap Bong
Stayed 4 nights in Mar 2024
Response from Jon the GM on 2024/4/3
Dear Valued Customer,Thanks for the nice comments and rating. Look forward to welcoming you and your family back again on your next trip!
Our stay included the breakfast buffet. Best breakfast buffet I have ever had. Staff all speak English. Really convenient location if you are planning to shop in Osaka.
Daisy
Stayed 4 nights in Mar 2024
Response from Jon the GM on 2024/4/1
Hi Daisy,Thanks for the wonderful review! Look forward to welcoming you back again soon.
6/10 Okay
Wong Yu Fan
Traveled with partner
2024/3/25
delay in check-in - room looks aging. location is great though.
Wong Yu Fan
Stayed 2 nights in Mar 2024
Response from Meirita Guest Experience Ambassador on 2024/3/27
Dear Wong-san, Thank you for taking the time to share your review of our hotel. We genuinely appreciate your feedback, and we apologize for any inconvenience you experienced during your stay regarding the room condition and check in experience. At Fraser Residence Osaka, we strive to provide exceptional service, and it is disheartening to learn that we fell short of your expectations in this regard. Rest assured; your comments have been shared with our team, and we are taking immediate steps to address the issues you mentioned to ensure that such incidents do not recur. Please do not hesitate to contact us if you have any further feedback or concerns. Thank you again for your time and for choosing us.
Great location, great size room, walkable location to everything, close to train station. Staff were very nice. We had a room with a laundry machine, which was nice. Room was decent size too, especially for Japan. Would recommend.
Jennifer
Stayed 3 nights in Feb 2024
Response from Meirita Guest Experience Ambassador on 2024/2/25
Hi Jennifer-san,We are thrilled to hear that you had a positive experience during your time with us, and we are grateful for your kind words about our staff, facilities, and services. My team takes immense pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations.Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon!
6/10 Okay
Wai Man
2024/1/30
Wai Man
Stayed 3 nights in Jan 2024
Response from Jon the GM on 2024/1/31
Dear Wai Man,Thanks for your review regarding your stay with us. Hope to welcome you back again soon.
10/10 Excellent
YIP MOW
2024/1/29
YIP MOW
Stayed 7 nights in Jan 2024
Response from Meirita Guest Experience Ambassador on 2024/3/27
Hi Yip Mow-san, Thanks for your kind comments and review regarding your stay with us. Hope to welcome you back again soon.
Good hotel for a family, especially as it has washing machines in the room. There is a mall nearby and Namba train station and Dotomburi all within walking distance, so transport and food are handy. Will consider staying here again.
Cliff
Stayed 6 nights in Jan 2024
Response from Jon the GM on 2024/1/21
Hi Cliff,We are happy to hear that you had a positive experience during your time with us, and we are grateful for your review. Our team takes great pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations.Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon!
10/10 Excellent
Nathaniel
Traveled with family and small children
2024/1/16
Liked: Cleanliness, staff & service, amenities
Amazing place and I had an amazing stay with my family. Location was just perfect and convenient. Rooms are well appointed and clean, with comfortable beds and great shower. Having washer/dryer machine in the room was a great plus too!
Nathaniel
Stayed 5 nights in Dec 2023
Response from Jon the GM on 2024/1/21
We are happy to hear that you had a positive experience during your time with us, and we are grateful for your review. Our team takes great pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations.Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon!
Close to Namba station, which has big shopping malls, department stores and tonnes of restaurants. The room is big, should be good for family. It also has a small gym and a free sauna to rent. The only defect is the cleaning is not good enough which we found hair in the bathtub.
The hotel is eco-friendly. You can opt out the cleaning services if you stay for more than one night. They provide us with coupon to use in convenient stores all over Japan because of that. A thoughtful idea.
jacky
Response from Jon the GM on 2024/1/14
Hi Jacky,Thanks for your kind comments and review regarding your stay with us. Hope to welcome you back again soon.
8/10 Good
Verified traveler
Traveled with family
2023/12/31
Liked: Staff & service
Verified traveler
Stayed 5 nights in Dec 2023
Response from Jon the GM on 2024/1/14
Thanks for your review regarding your stay with us. Hope to welcome you back again soon.
Highly recommend for family travel. Stayed in a suite with 2 bedrooms. It was clean and roomy, by Japanese hotel standards with great amenities. The kitchenette is perfect for eating in and cooking your own meals. Frazier is close to great shopping and restaurants.
Su
Stayed 1 night in Dec 2023
Response from Jon the GM on 2024/1/1
Hi Su-san,We are thrilled to hear that you had a positive experience during your time with us, and we are grateful for your kind words about our staff, facilities, and services. Our team takes great pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations.Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon!
10/10 Excellent
Alice
Traveled with family
2023/12/21
Liked: Cleanliness, staff & service, room comfort
Amazing
Alice
Stayed 3 nights in Dec 2023
Response from Jon the GM on 2023/12/24
Hi Alice,Thanks for your review and rating! Hope to see you again soon.
6/10 Okay
Wayne
2023/12/8
Liked: Staff & service
Disliked: Property conditions & facilities
Definitely not a 4 star hotel. Bathrooms are outdated and gym is terrible with only one treadmill and low weights.
Wayne
Stayed 4 nights in Dec 2023
Response from Jon the GM on 2023/12/18
Dear Wayne,Thank you for taking the time to share your review of our hotel. We genuinely appreciate your feedback, and we apologize for any inconvenience you experienced during your stay regarding the room decor and gym.At Fraser Residence Osaka, we strive to provide exceptional service, and it is disheartening to learn that we fell short of your expectations in this regard. Rest assured, your comments have been shared with the respective people, and we are taking steps to address the issues in our next renovation. Please do not hesitate to contact us if you have any further feedback or concerns. Thank you again for your time and for choosing.
From the seamless check in process to the friendliest staff, this place is a must stay in Osaka, Japan. It was so clean and very roomy considering most hotels are very small there. The room was equipped with living essentials like a stove, fridge, and even eating utensils. It was like a condo! I highly recommend this place for its valuable price and amenities. They are English language friendly as well for those that cannot communicate in Japanese.
Jenny
Stayed 1 night in Nov 2023
Response from Meirita Guest Experience Ambassador on 2024/2/18
Hi Jenny san, We are thrilled to hear that you had a positive experience during your time with us, and we are grateful for your kind words about our staff, facilities, and services. My team takes immense pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations. Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon!
Space, cleanliness, location, staff, everything is great except the breakfast area is always crowded and small and the room cleaning services are really slow because of the short staff.
Kaoru
Stayed 3 nights in Nov 2023
Response from Jon the GM on 2023/11/29
Hi Kaoru-san,Thanks for your kind comments and review regarding your stay with us. Hope to welcome you back again soon.
Hotel was well located. Doesn’t have parking on site but provides affordable parking options close by at Namba city for ¥2000/24hours.
Loved that the hotel has a washing machine and provides liquid for wash.
Will stay here again.
Sharon
Stayed 7 nights in Nov 2023
Response from Jon the GM on 2023/11/18
Hi Sharon,Thanks for your comments and review regarding your stay with us. Hope to welcome you back again soon.
Super clean, excellent location. Amazing staff especially Masako who was super helpful. Would definately stay there again.
Gino
Stayed 3 nights in Nov 2023
Response from Jon the GM on 2023/11/5
Hi Gino!We are thrilled to hear that you had a positive experience during your time with us, and we are grateful for your kind words about our staff, facilities, and services. Our team takes great pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations. And I will relay your shoutout to Masako-san. :)Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon!
Hi Christine,Thank you for your review and I apologize about the any noise that may have inconvenienced your stay. The city does tend to get busier during the Halloween season.Hope to welcome you again on y our next trip to Osaka,
Excellent hotel with a perfect location. Walking distance to major attractions. Hotel staff helpful and friendly
Ricardo
Stayed 4 nights in Oct 2023
Response from Jon the GM on 2023/10/29
Hi Ricardo,We are thrilled to hear that you had a positive experience during your time with us, and we are grateful for your kind words about our staff, facilities, and services. Our team takes great pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations. Thanks for the shoutout of my staff. :)Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon!JonGeneral Manager
The staff and service here is really awesome! I would certainly choose this hotel for all my future travels to Osaka. Its accessibility also made this hotel a great base for traveling in the Kansai region
Hak Bin
Stayed 2 nights in Oct 2023
Response from Jon the GM on 2023/10/18
Hi Hak Bin,We are thrilled to hear that you had a positive experience during your time with us, and we are grateful for your kind words about our staff, facilities, and services. Our team takes great pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations.Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon!
Great location in Namba. Close to subway, Dotonbori and restaurants. Rooms well appointed and spacious. Would definitely stay again.
Dalene
Stayed 2 nights in Oct 2023
Response from Jon the GM on 2023/10/18
Hi Dalene,We are thrilled to hear that you had a positive experience during your time with us, and we are grateful for your kind comments. Our team takes great pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations.Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon!
2nd time to stay here. It feels like a 2nd home in Osaka. A possible 3rd time in the future.
LILIA
Stayed 4 nights in Oct 2023
Response from Jon the GM on 2023/10/18
Hi Lilia,We are thrilled to hear that you had a positive experience during your time with us, and we are grateful for your kind words. Our team takes great pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations.Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon!
Great apartments with everything you need. Very convenient to the subway and lots of dining options near by. Would definitely stay there again if in Osaka.
Dalene
Stayed 5 nights in Sep 2023
Response from Jon the GM on 2023/10/3
Hi Dalene,We are thrilled to hear that you had a positive experience during your time with us, and we are grateful for your kind words about our staff, facilities, and services. Our team takes great pride in providing our guests with the highest level of hospitality, and it means the world to us to know that we exceeded your expectations.Looking forward to welcoming you back to Osaka and Fraser Residence Nankai Osaka again soon!
Perfect! Not one flaw!
Sign of good management.
All Employees cheerful and happy!!!
Rooms clean and homey!!!
raylani
Stayed 1 night in Aug 2023
Response from Jon the GM on 2023/8/21
Hi Raylani,Thanks for your kind comments and generous rating regarding your stay with us. Hope to see you again soon.
10/10 Excellent
David
Traveled with family
2023/8/19
Liked: Amenities
I stayed here for 4 nights and the location was excellent, very close to the station and also to shops and restaurants. Staff were always very friendly and the accommodation was clean and spacious.
David
Stayed 3 nights in Aug 2023
Response from Jon the GM on 2023/8/21
Hi David,Thanks for your kind comments and generous rating regarding your stay with us. Hope to see you again soon.
10/10 Excellent
San Pang
2023/8/4
San Pang
Stayed 3 nights in Aug 2023
Response from Jon the GM on 2023/9/4
Hi San Pang,Thanks for your generous rating regarding your stay with us. Hope to welcome you back again soon.
Hi Loh,Thanks for the kind words and review. Come back anytime!
8/10 Good
Nguyet
Traveled with family
2023/7/24
Liked: Staff & service, amenities
I like the convenience of having the washer/dryer in the unit and the sauna room was super clean. The staff at the breakfast restaurant were nice. However, the bathroom had an unpleasant odor when we first checked in. I had requested to clean it, but the strong odor was still there. We came back to the hotel late one night around 9ish and saw some boys hung around in the alley next the hotel and urinated there. It was unexpected and that could be the reason the hotel locked the door after 9PM and required staff to use the room card key to enter the building.
Nguyet
Stayed 3 nights in Jul 2023
Response from Jon the GM on 2023/7/30
Hi Nguyet,Thanks for your comments and rating regarding your stay with us. I apologize for the condition of the bathroom and have advised my housekeeping team to investigate. Unlike hotels, serviced apartments take pride in offering a secure facility for living so the 9 pm security lock on the front doors are applied.Hope to welcome you back on your next trip.
8/10 Good
Nguyet
Traveled with family
2023/7/24
Liked: Staff & service, amenities
Bathroom has unpleasant odor.
Nguyet
Stayed 1 night in Jul 2023
Response from Jon the GM on 2023/7/26
Nguyrt,thank you for taking the time out to review our hotel. I have noted your comment about the bathroom and will investigate it. Do not hesitate to contact me with any other comments.
Our family stayed in a 2 bedroom unit on the 13th floor-it was quite spacious and had a washing machine. The hotel is located close to a subway station so you can easily travel into downtown Osaka. I would definitely consider staying in this hotel again when I return to Osaka.
Walter
Response from Jon the GM on 2023/7/14
Hi Walter,Thanks for the awesome review and comments. Look forward to having you again soon.
6/10 Okay
Wing Kan
2023/7/9
Wing Kan
Stayed 2 nights in Jul 2023
Response from Jon the GM on 2023/7/30
Hi Wing Kan,Thanks for your review regarding your stay.
The location across from the Namba Nankai station was very convenient ! We stayed in a studio deluxe. It had a kitchenette and washer/dryer which was great. The beds were great. The he AC worked really well! The staff absolutely couldn’t have been better!!!!
We will stay again when we return to Osaka! The only difference is that we’ll book a one bedroom. The configuration of this studio could have been done differently so that the was a table where two chairs where you could to eat. We stayed at Fraser Central Seoul and the configuration of that deluxe studio was such that there is a small table with two chairs in front of the window that will allow you to sit and eat! But, we’ll solve that and book a one bedroom next time! Thanks everyone for making our stay in Osaka great!
Gabrielle
Response from Jon the GM on 2023/7/14
Hi Gabrielle,Thanks for your kind comments and review. Looking forward to welcoming you again to Osaka.