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Reviews of Aloft New York LaGuardia Airport

3 out of 5
Aloft New York LaGuardia Airport
100 - 15 Ditmars Blvd, East Elmhurst, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1003 reviews" "
Rating 8 - Good. 255 out of 1003 reviews" "
Rating 6 - Okay. 71 out of 1003 reviews" "
Rating 4 - Poor. 46 out of 1003 reviews" "
Rating 2 - Terrible. 41 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kurt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly recommend this hotel if you are looking for a place near LGA airport. Great shuttle fro
Stayed 2 nights in Apr 2024

10/10 Excellent

Danielle Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was kind, helpful, and supportive with figuring out details and arrangements.
Stayed 1 night in Apr 2024

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Apr 2024

10/10 Excellent

T?r?i?s?h?a?e?, Loris

Liked: Cleanliness, staff & service, property conditions & facilities
Great locate from the airport the facility was a wonderful place
Stayed 2 nights in Apr 2024
Response from Mel on 2024/4/17
Dear Valued Customer,Thank you for your pleasant review. We are so happy that you enjoyed your stay with us. We are pleased to hear that we exceeded your standards during your stay. Our team members are dedicated to making every stay a seamless one. We look forward to welcoming you back as a guest again. Come back soon!Best,Melissa PachecoAssistant General Manager

10/10 Excellent

tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are large and clean. Breakfast was good at the restaurant inside the hotel"Good Eats. I would definitely recommend this hotel. Close to the airport and free shuttle service.
Stayed 2 nights in Apr 2024
Response from Mel on 2024/4/17
Dear Tammy,Thank you for the wonderful review! I am super grateful for your kind words regarding the outstanding service we deliver to our guests. We strive to make each guest feel as if they were at home. I am also delighted that you enjoyed our delicious breakfast and that you was able to explore NYC and is wonders.When you are ready to return, please let us know. Our reservations team would be more than happy to assist you. Until next time!Thanks,Melissa PachecoAssistant General Manager

10/10 Excellent

Lydia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, clientele, clean room, transportation on time. Highly recommended.
Stayed 1 night in Jan 2024
Response from Mel on 2024/4/17
Dear Lydia,Thank you so much for your fantastic review! Our entire team is ecstatic that your stay was a great success! We are thoroughly pleased your entire stay was fantastic. We look forward to welcoming you back for another amazing stay.Thanks,Melissa PachecoAssistant General Manager

10/10 Excellent

John

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

andrah, Snellville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and professional
Stayed 2 nights in Mar 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Mar 2024

8/10 Good

Gregory, Lakewood

Liked: Cleanliness, staff & service, property conditions & facilities
Close to lga
Stayed 1 night in Mar 2024

8/10 Good

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport which makes it a quick process when dealing with travel. A shuttle every 30 min to airport. Room was clean and secure. Great experience with the staff as they were attentive and helpful. There is a restaurant and bar on site as well which proved convenient.
Stayed 2 nights in Mar 2024
Response from Mel on 2024/4/17
Dear Valued Guest,Thank you for your pleasant review. We are so happy that you enjoyed your stay with us. We are pleased to hear that we exceeded your standards during your stay. Our team members are dedicated to making every stay a seamless one. We look forward to welcoming you back as a guest again. Come back soon!Best,Melissa PachecoAssistant General Manager

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to from airport and rooms were cleaned
Stayed 1 night in Mar 2024

10/10 Excellent

Debra, Vernon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport. Rooms are spacious and clean
Stayed 1 night in Mar 2024

10/10 Excellent

JENNIFER, Stelle

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

6/10 Okay

Elsa

Liked: Staff & service
Needs upgrading
Stayed 1 night in Feb 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Avirat, Vadodara

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to the airport. free airport shuttle available.
Stayed 1 night in Feb 2024
Response from Mel on 2024/2/22
Thank you so much for your review. We are pleased to hear that we exceeded your standards during your stay. Our team members are dedicated to making every stay a seamless one. We are happy to hear that our location made it easier for you explore the city. We look forward to welcoming you back as a guest again!

10/10 Excellent

RACHEL E

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The shuttle service provided is convenient to access La Guardia Airport. It has a restaurant on site which also an added convenience.
Stayed 1 night in Feb 2024
Response from Mel on 2024/2/22
Thank you for your pleasant review. We are so happy that you enjoyed your stay with us. We are pleased to hear that we exceeded your standards during your stay. Our team members are dedicated to making every stay a seamless one. We look forward to welcoming you back as a guest again. Come back soon!

10/10 Excellent

Stalin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the fact that parking is $40 per day
Stayed 3 nights in Dec 2023

8/10 Good

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
Stayed 1 night in Jan 2024

10/10 Excellent

Lorrin

Stayed 4 nights in Jan 2024

10/10 Excellent

George

Traveled with partner
Stayed 1 night in Jan 2024

10/10 Excellent

Wilma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised to walk into the room and it was standard size and enough space for three of us to move around!
Stayed 2 nights in Dec 2023
Response from Mel on 2024/2/22
Thank you for the fantastic comments! We love that you enjoyed what sets us apart here at The Aloft LGA Airport Hotel. We hope you’ll come back to see us again soon; it was a true pleasure hosting your visit.

10/10 Excellent

henry

Stayed 2 nights in Jan 2024

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful little hotel.
This is our second stay here and it is our go-to hotel when we use the LaGuardia Airport. We dropped off our rental car and walked back to the hotel-about a 15 minute walk-very safe. The hotel shuttle took us over in the morning. The check-in at the hotel is EASY and the staff were professional yet so friendly and helpful. And OMG! the restaurant was wonderful. My husband had the chicken and I had Pot Roast. The flavors were different-not just run of the mill food. The waiter Juan was so attentive but not overbearing and Kevin the manager came to the table to be sure we were pleased with everything-which we were. I highly recommend this hotel.
Stayed 1 night in Jan 2024
Response from Mel on 2024/2/22
Dear Valued Customer, Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you enjoyed your stay with us and that our unbeatable views and clean rooms just made your experience all the better. We can't wait to welcome you back to Aloft LGA the next time you're in New York City. Thanks again for choosing us as your home away from home!Best,Melissa PachecoAssistant General Manager

8/10 Good

charlotte

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like the location, very near to airport . transportation is so accessible
Stayed 3 nights in Jan 2024

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super close to the airport. Shuttle service was great, especially when our flight cancellations required a uncertain 2 night stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Erik

Stayed 1 night in Jan 2024

10/10 Excellent

Gina

Stayed 1 night in Jan 2024

10/10 Excellent

Shelita

Stayed 2 nights in Dec 2023

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Bob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay before flight.
Shuttle service. Great. Room nice. Food. Was ok. But we didn’t expect fine dining !! All in all. This is a yes.
Stayed 1 night in Jan 2024
Response from Mel on 2024/2/22
Thank you for the fantastic comments! We love that you enjoyed what sets us apart here at Aloft LGA Airport Hotel. We hope you’ll come back to see us again soon; it was a true pleasure hosting your visit.

10/10 Excellent

Bob

Stayed 1 night in Jan 2024

10/10 Excellent

Kiwamu

Stayed 1 night in Jan 2024

10/10 Excellent

FERNANDO A, Naples

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Place, brand new.
Stayed 2 nights in Dec 2023
Response from Mel on 2024/1/8
Dear Fernando,We were delighted to know that our hotel provided you with the perfect base for your visit to NYC and we thank you for sharing your kind review with other travelers seeking a convenient home-away-from-home in NYC. It was a pleasure to have you as our guest and we look forward to welcoming you back for another exceptional stay in the future!Best,Melissa PachecoAssistant Genera Manager

10/10 Excellent

Min

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

ALBALUCIA, Naples

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, the only recommendation is to have real cups at the restaurant.
Stayed 1 night in Jan 2024
Response from Mel on 2024/1/8
Dear Albalucia,We were delighted to welcome you to NYC and elated to know that you enjoyed every aspect of your visit. Your gracious praise has been shared with our entire staff! It was a pleasure to have you as our guest and we look forward to welcoming you back for another exceptional stay in the future!Best,Melissa PachecoAssistant General Manager

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Ray

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not a good hotel
Room had no outside view windows. The glass “frosted” as the room was by the parking lot. The restaurant didn’t have a good menu and the service was terrible.
Stayed 2 nights in Dec 2023
Response from Mel on 2024/1/8
Dear Ray,Thank you for taking a moment to review your recent visit. We appreciate your additional feedback and will be sure to review your experience to help us improve for the future. We hope that you will reconsider and give us a chance to host you again as we would welcome the opportunity to provide you with the quality of stay you expected and deserved.Best,Melissa PachecoAssistant General Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Its a Marriott so always good
Stayed 1 night in Dec 2023
Response from Mel on 2024/1/8
It was a pleasure to welcome you as our guest, Mr. Brain, and we thank you for taking a moment to share your kind review. We hope that we will have that pleasure in the near future and look forward to seeing you back with us again soon.Best,Melissa PachecoAssistant General Manager

10/10 Excellent

Zakia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Mary

Liked: Amenities, property conditions & facilities
Convenient. Friendly. Clean. Comfortable. Food.
Stayed 1 night in Dec 2023

10/10 Excellent

Christian

Stayed 1 night in Dec 2023

8/10 Good

Blondell

Stayed 1 night in Dec 2023

10/10 Excellent

Antowan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

linda

Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I really like about this property is that is was within walking distance to the airport and it was easy to catch public transportation into NYC. Room was clean and it was very quiet. There is a bar and restaurant at the hotel and a food truck very near the hotel. I'll stay here again if I come back to New York.
Stayed 2 nights in Dec 2023
Response from Mel on 2024/1/8
Dear James,We were delighted to welcome you to NYC and elated to know that you enjoyed every aspect of your visit. Your gracious praise has been shared with our entire staff! Thank you for your review and we can’t wait to see you back at the Aloft LGA Airport Hotel!Best,Melissa PachecoAssistant General Manager

10/10 Excellent

Rachel Valyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and festive atmosphere, the complimentary hot cocoa/water and cookies also the best. We enjoyed the convenience getting around the city from hotel shuttle to LGA Q70 bus is a plus (free of charge) drop off 74th street Roosevelt Subway which everything you need to get around for $2.90 fare so far so good. Front people desk are nice and helpful. Highly recommend!
Stayed 4 nights in Dec 2023
Response from Mel on 2024/1/8
Dear Rachel,It was a pleasure to welcome you to the Aloft LGA Airport Hotel, and we thank you for sharing a detailed review of your experience. We were thrilled to know that you enjoyed every aspect of your stay, finding our modernly appointed property to be not only a perfect representation of the high standards of the Marriott brand, but also heightened by our personal NYC-inspired twist.Best,Melissa PachecoAssistant General Manager