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"Not at all what was advertised. I was promised an email from a manager. I never got an email. I requested a FULL refund because of the uncleanliness of the room. There were numerous maintenance issues in the room - broken faucetS (plural), shower door did not close, towel hook was missing, fridge did not work, issues with the TV. Bathroom was DIRTY. Toilet had not been cleaned. There was mold in the shower. Took 20 minutes to reach the reception! ALL of this should have been dealt with PRIOR to check-in. I tried to get this resolved prior to checking out but no one was available! No surprise there. The assistant manager promised that the manager would reach out. I am still waiting. "

"This is the perfect location if you are visiting London. It’s close to Parliament and the Waterloo train station. Everything was great."

"Really warm greeting from the stsff as soon as we stepped into the hotel. Quick & efficient check-in. The room was cleaned to a very high standard. Plenty of choice at breakfast - everything from a full english cooked breakfast to a continental one. My only complaint was that there was no restaurant on site, only a cafe for snacks. Overall a great stsy & would definitely revommend."

"Fantastic hotel in a great location"

"Amazing ! "

"The door had little soundproofing. My room was across from some kind of club room, staff were clanking bottles and what sounded like power washing tubs or buckets from 10 to 11pm. Not great for a 4am wake up."

"Yes"

"The Cumberland was a decent hotel overall. The bed was somewhat comfortable, you could feel its age and the underpinnings were lumpy and uncomfortable. The bathroom was clean but there were spots on the ceiling that raised some eyebrows. Gym was clean and well stocked. Reception was overall very helpful except for delays in housekeeping/maintenance arriving to solve a plumbing issue. Great value for money for London and the location for time of year."