"My stay there was fine though impersonal. I was surprised when I checked in that they charged me about $35 as a resort fee. But there didn’t seem to be any amenities except Wi-Fi. This however, came with a $35 credit at the restaurant. So I used it for a very expensive hotel buffet breakfast that was OK but not great. The coffee came in paper cups. I checked out and went to stay at a friend’s house for another week in New York. When I got to my friends house, I realized that I had left my nightgown behind at the hotel. I called and was not able to get through to a person but got info on how to report my lost item on a website. I did that. The following day, I thought I’d just go by the hotel. The line was really long to talk to somebody at the front desk and I really need to go to the bathroom so I asked at the restaurant if I could use the restroom and they said it was upstairs and you could only use it if you had a key card. Where do people go to the bathroom when they’re eating at the restaurant or drinking at the bar? I waited a while longer and the line wasn’t moving and then I begged the people at the restaurant and one of them finally rolled her eyes and gave me a couple key cards that she thought might work.I finally talked to somebody who was somewhat helpful and put me through to housekeeping. Housekeeping side and said they didn’t have time to look for my stuff. They said I’d hear back through the website. I never did. Hotels are about service and they failed that."
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