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"We arrived well before the check in time. The tall gentleman who greeted us (I really wish I"

"This week was my first time staying in Arizona. I chose this hotel because I love unique hotels and art… they have it, everywhere. The property and suite itself is very unique. My two biggest complaints and the reason for my very low score are due to two very major issues. I paid for the most expensive room they offered and with 90° temps the air kept going out. In the middle of the night. Instead of move me they fixed it which works for me… but it happened again the night before I checked out. If you’ve ever had the A/C go out you know it literally just blows hot air. The morning I left I mentioned it to the front desk staff that it went out twice he basically shrugged his shoulders because I was checking out. Didn’t express sympathy or even mention a weak coupon or something he could offer for my inconvenience. Second the toilet stopped working twice. The water would just run. But not long enough for me to need to call maintenance. Additionally, although the room was relatively clean they definitely needed to dust better. It felt and looked grimey. I don’t often leave bad reviews but I had to mention this because it was such an overall disappointment… I was here for my birthday so it definitely put a damper on my stay. "

"The last day my air conditioning stopped working and the entire floor I was on smelled like sewage. It was horrible. Staff was great but I wouldn't ever stay there again. "

"I genuinely don't understand how this hotel has as many good reviews as it does. This hotel has a bed bug problem and you will be stuck between a rock and a hard place because you cannot get any kind of refund unless you leave the hotel, so for travelers who may not have much spare cash to get another space elsewhere will be forced to stay and probably infect the new room you change into with more bed bugs. While we may not have minded the homeless people and the incredibly loud surrounding area I know that's an issue for a lot of other travelers so take that into account. However, just don't stay here and risk a bed bug infection. Do not do it. "

"Dirty room smells like smoke "

"This location is wildly different from the other Hilton Garden Inn's in the vicinity, albeit just as expensive. There were limited walkable locations to eat & there was a guest on my floor screaming bloody murder/slamming doors all evening. I was afraid to leave my room. Luckily I stayed at the Scottsdale location for the majority of my trip - I only "slept" one night here due to a flight cancellation. In future, I would head back to Scottsdale before setting foot into this location again. The staff at the hotel were perfectly friendly - this was hopefully a one-off experience. "

"Didn’t use spa"

"Everything was fine / as expected at this price point. "

"Hotel has a lot next door that has large, dirty trash cans that stated to put off very offensive odor. I would not stay here again."