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"The hotel is beautiful, and the area is clean, quiet, and safe. The staff was very helpful and kind. It was also convenient to have a Family Mart attached to the hotel and a microwave on each floor for guest use. You can’t get most places in just one train ride, but the hotel is a ten minute train ride to Tokyo Station and a 20 minute taxi ride to Haneda Airport, making it an excellent value for what I paid."

"The hotel was great with helpful and friendly staff. The check in and check out was easy. Even though this hotel was not close to most of the places we visited, it was within close walking distance to the subway station and very close to a bus stop plus the hotel offered a free shuttle to tokyo station. We would stay here again."

"Long wait for elevators."

"Our last night in Japan and I couldn't have been happier. The onsen was a nice relaxing option for us to conclude our trip and since we departed from Haneda this was super convenient. We were able to leave our luggage to go enjoy the last morning in Japan before our flight. The bed was super comfy and staff were friendly and helpful."

"The rooms on the Annex tower do not have an air purifier and after staying at 4 other hotels having it, I was disappointed. The room was weirdly shaped but did accommodate us fine for the night. The breakfast buffet was pretty good. The staff were very nice and accommodating. The hotel has a good location and was a great stay overall. I would book again in the main tower next time."

"Great sized room with an incredible view! Staff were really helpful and the range of amenities was great!"

"The property was in a very busy part of town, think Times Square if you're familiar with NYC. Lots to do and see around the hotel but a bit crazy. The hotel itself was nice. I enjoyed their lounge area but was disappointed to find we could not go out on the Godzilla deck. For some reason it was closed. Still, the staff was friendly and the lounge offered a nice place to meet up with our other travelers. The room was small but adequate with a cool view of the city at night. Like other hotels we stayed in, they didn't offer room cleaning unless requested and then its a full removal of all sheets and towels. I wish they would offer someone to just come in and make the bed, as someone who always has to do that, I expect when I'm paying for a room that it will be done."

"Very friendly staff and clean facilities"

"Clean room and amazing restaurant staff xx"