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We arrived to the W and was welcomed with lovely staff members, everything was all well until we got to our room which had mouse poop on one of the beds. I went straight down to the lobby and they immediately fixed the issue and gave us an upgrade of room which was a bonus. The location is amazing, ...

I have stayed here Maybe 4 times Late flight and asked for late checkout but costs I was asked to pay as a regular really put me off It’s also nice to get a welcome drink - non alcoholic - but something when you arrive I have stayed at Marriott bangkok msybe 4 times bali 4 times Hong Kong and Sydney ...

Everything about how clean the pool was and the room, friendly staff especially the pool bar staff were wonderful. Would definitely stay there again.

A very nice hotel, nice surroundings and great staff.

Very nice hotel in the middle of Kuta and close to all the various amenities like restaurants, mall, etc. The breakfast was good.

It was clean and very neat and pleasant feel after long fl8ght

This place is heaven on earth! The idyllic gardens, gorgeous pool and fab restaurants make the perfect setting. The staff are unbelievably warm and helpful. My generous room opened out onto a spacious garden and was close enough to everything whilst being completely private.

Property is beautiful, set in amazing gardens with water features/pools. Large hotel but set out well. As we went in March the hotel was very quiet. The pool areas had a lot of sun beds which made it look crowded, I would take half away so to make the place more couple friendly.

All inclusive was excellent! We enjoyed local food, Italian, Indian, Chinese meals with wine.

Great location and clean property highly recommended

Good service and good facilities. Just lacked a jacuzzi 😁

The Ramada was the cleanest hotel we have ever stayed in