Kuta Paradiso Hotel

Location was great. Staff were very helpful and courteous. We discovered that our room had bedbugs. Were given an immediate apology, an upgraded room and a voucher worth Rp1,000,000 to use at their restaurant. I would say that the mites came in on a guest's baggage as most rooms were fine. Just hoping that they sanitize the mattress with steam or discard it completely. Very bad for their reputation. Can't fault their response though.

The hotel is showing it's age a little. Whilst the images online look excellent, what is there now is not what you are led to believe you are walking into. Many things are worn/not working properly and we had to change rooms after night one as our inner spring mattress had sagged in the middle by about 150mm. Worst by far however was the bed bug infestation that our family in another room experienced. We also spoke to another guest at the hotel and they were in a different room with the same problem. Waking up covered in bites and with the bed sheets covered in blood spots is not what you expect from a hotel of this size and apparent quality. On the plus side, the staff are excellent and getting issues sorted/rooms changed is no problem and very easy.