Iberostar Cancun hotels

"Had such a wonderful time! I personally really loved the food. Would go back in a heartbeat!"

"Very good, except some staff was not pleasant "

"The room was great.with a lovely view. Great service from all staff."

"Small hotel with nice amenities. Loved that to visit the restaurants we didn’t have to make a reservation"

"Great time"

"Food was delicious with lots of variety. Very well kept property and buildings. All of the staff were friendly, helpful and enthusiastic. TV reception was poor and bed linens could have been upscaled, but not a deal breaker. I would return anytime."

"Very good resort and stay for their rates Huge area Various amenities Nice pools Not that great beach, although very accessible, but needs a lot of work, NO CLEAR WATER!! Many restaurants and options, food is fine, Cancun quality anyway! Best option if you are traveling through expedia, you will get all the perks your are promised and for free. Brenda (supervisor) at check in and check out, was the best ever!!!!"

"Dear Team, I am writing to escalate concerns from my recent stay at GR Solaris Cancun Resort, which fell significantly below expectations. 1. Room Allocation & Handling (Primary Concern) Despite booking a king bed, we were given two small double beds. No resolution was provided. We were asked to check out at 11 AM and wait until 3 PM for a new room—forcing us to wait 4 hours with valuables, which is unacceptable. 2. Misleading Lagoon View The lagoon view room had a completely blocked view. Expedia images appear misleading. 3. Food Issues Very limited vegetarian options; customization took excessively long. 4. Slow Service Service across the resort was consistently slow. 5. No Drinks at Closing No beverages were served near closing time. 6. Missing Basic Amenities No dental kit available; we were asked to purchase one. 7. Room Key Issues Key malfunctioned repeatedly despite multiple fixes. 8. Shuttle Mismanagement Asked to be ready at 2 PM; shuttle arrived at 2:20 PM. The travel agent was unhelpful and rude. This delay risked missing our flight. Overall, this experience was frustrating and not aligned with expected standards. I request a prompt response with corrective actions and appropriate compensation."

"New and clean. Free breakfast was delicious "