At check-in, I was not informed shower is only open from 6PM - 11PM and 6AM - 10AM. So, I woke up late next morning and took a shower at 11AM. The next day, I did the same at around 10AM. There was a cleaning lady and I asked if I can take a shower. Then, out of no where an older lady rush in and scream at me in my face and she check everything and shoo me away. The Host later explained to me that is her mother and the mother was angry because she has to clean up after my late shower the day before. I did not understand the policy since it was not explained to me. The mother did not apology. I was not happy with the customer service. The host, however, is very apologetic and agree to refund my 1 night stay because I cancel my reservation after the incident. There is also a curfew at 10PM the front door will lock so you need to be back in the building at 10PM…At check-in, I was not informed shower is only open from 6PM - 11PM and 6AM - 10AM. So, I woke up late next morning and took a shower at 11AM. The next day, I did the same at around 10AM. There was a cleaning lady and I asked if I can take a shower. Then, out of no where an older lady rush in and scream at me in my face and she check everything and shoo me away. The Host later explained to me that is her mother and the mother was angry because she has to clean up after my late shower the day before. I did not understand the policy since it was not explained to me. The mother did not apology. I was not happy with the customer service. The host, however, is very apologetic and agree to refund my 1 night stay because I cancel my reservation after the incident. There is also a curfew at 10PM the front door will lock so you need to be back in the building at 10PM

A verified traveler stayed at Pension Kitashirakawa

Posted over a year ago

Pension Kitashirakawa

Expedia Verified Review…

5 out of 5

Very friendly, hospitality, nice location. Travel information from guesthouse AN is very useful.…

A verified traveler stayed at Guesthouse AN

Posted 10 months ago

Guesthouse AN

Good authentic ancient Japan ambience…

3 out of 5

We had a great stay at the house! Obaa-san was very nice and humble, she was very helpful to help us call the taxis to pick us up. The house is located 10-15 minutes walk from Hiezansakamoto station and the best part is, it is just a few steps away from Lake Biwa! You could see sunrise if the weather is great! Plus points: the house is very well-kept and clean. It has the old-style ambience. There is a large bonzai tree infront of Biwako house. Taking a taxi from the nearest Hieizansakamoto station was also very cheap! (The meter did not even increase!) Haha. It shows the house is very near. Meter started at 530 Yen. There is an old-school shared kitchen at the back of Biwako House 2, so you can reheat your packed food or even cook. Cons: The toilet is an old fashioned one. No bidet available, which we think is a discomfort. Maybe the owner wants to maintain the very traditional ambience. There are four rooms inside the house, two of which had no aircond. It is summer, it could get very hot. Lucky enough for us, the wind was blowing at night so we opened the window (there was a net, so no mosquitoes could come in). And yeah, we could hear the sound of crickets and the Gingko insects. If you want to experience traditional ambience, come and stay here!…We had a great stay at the house! Obaa-san was very nice and humble, she was very helpful to help us call the taxis to pick us up. The house is located 10-15 minutes walk from Hiezansakamoto station and the best part is, it is just a few steps away from Lake Biwa! You could see sunrise if the weather is great! Plus points: the house is very well-kept and clean. It has the old-style ambience. There is a large bonzai tree infront of Biwako house. Taking a taxi from the nearest Hieizansakamoto station was also very cheap! (The meter did not even increase!) Haha. It shows the house is very near. Meter started at 530 Yen. There is an old-school shared kitchen at the back of Biwako House 2, so you can reheat your packed food or even cook. Cons: The toilet is an old fashioned one. No bidet available, which we think is a discomfort. Maybe the owner wants to maintain the very traditional ambience. There are four rooms inside the house, two of which had no aircond. It is summer, it could get very hot. Lucky enough for us, the wind was blowing at night so we opened the window (there was a net, so no mosquitoes could come in). And yeah, we could hear the sound of crickets and the Gingko insects. If you want to experience traditional ambience, come and stay here!

A verified traveler from malaysia stayed at Biwako House

Posted over a year ago

Biwako House

Expedia Verified Review…

4 out of 5

部屋は広くのびのびできましたプラレタリウムもありロマンティックでしたが説明書がなくちょっと困りました、お風呂にテレビ付きでしだがつながってなくて見れなかつたのがちょっとたのは、残念でしたが、料金はやすくよかったまた利用したいですp(^-^)q…

A verified traveler stayed at Hotel Lotus Otsu - Adult only

Posted 1 month ago

Hotel Lotus Otsu - Adult only

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