At check-in, I was not informed shower is only open from 6PM - 11PM and 6AM - 10AM. So, I woke up late next morning and took a shower at 11AM. The next day, I did the same at around 10AM. There was a cleaning lady and I asked if I can take a shower. Then, out of no where an older lady rush in and scream at me in my face and she check everything and shoo me away. The Host later explained to me that is her mother and the mother was angry because she has to clean up after my late shower the day before. I did not understand the policy since it was not explained to me. The mother did not apology. I was not happy with the customer service. The host, however, is very apologetic and agree to refund my 1 night stay because I cancel my reservation after the incident. There is also a curfew at 10PM the front door will lock so you need to be back in the building at 10PM…At check-in, I was not informed shower is only open from 6PM - 11PM and 6AM - 10AM. So, I woke up late next morning and took a shower at 11AM. The next day, I did the same at around 10AM. There was a cleaning lady and I asked if I can take a shower. Then, out of no where an older lady rush in and scream at me in my face and she check everything and shoo me away. The Host later explained to me that is her mother and the mother was angry because she has to clean up after my late shower the day before. I did not understand the policy since it was not explained to me. The mother did not apology. I was not happy with the customer service. The host, however, is very apologetic and agree to refund my 1 night stay because I cancel my reservation after the incident. There is also a curfew at 10PM the front door will lock so you need to be back in the building at 10PM

A verified traveler stayed at Pension Kitashirakawa

Posted over a year ago

Pension Kitashirakawa

Expedia Verified Review…

4 out of 5

Hotel was quite nice. Easy enough to get to and free shuttle to Kyoto station was good. The problem is the hotel has very thin walls and you can hear talking from the rooms next door as well as noise from above and below. The laundry service is very expensive so they should have self use laundry facilities. There are a lot of tour bus tours coming through so constantly busy and loud. Lastly, Expedia says they show the final cost of the stay however when checking out you are charged an additional tax per day (400¥) of your stay, whilst it’s not an exorbitant amount it would be good to know up front or for Expedia to tell you about this. Despite the above we’d still stay here again.…Hotel was quite nice. Easy enough to get to and free shuttle to Kyoto station was good. The problem is the hotel has very thin walls and you can hear talking from the rooms next door as well as noise from above and below. The laundry service is very expensive so they should have self use laundry facilities. There are a lot of tour bus tours coming through so constantly busy and loud. Lastly, Expedia says they show the final cost of the stay however when checking out you are charged an additional tax per day (400¥) of your stay, whilst it’s not an exorbitant amount it would be good to know up front or for Expedia to tell you about this. Despite the above we’d still stay here again.

A verified traveler from Melbourne, Australia stayed at Hotel Heian No Mori Kyoto

Posted 6 months ago

Hotel Heian No Mori Kyoto