Best Western Bel Marin Keyes hotels

"Everything was wonderful! The check in staff was friendly, the manager was understanding of our situation, the room was super clean (had to unplug the air freshener as I am sensitive, but it smelled good) the fresh cookies were really good and made us feel special, the hot tub was clean (and I am very picky about that that I actually got in) and it was a perfect temperature and relaxing, the morning breakfast was good and varied and our checkout was smooth! My husband and I loved it and will definitely come back anytime I come to Napa! Many thanks and blessings to all at the Elm House! : )"

"The room was clean the staff at front desk was friendly and the morning breakfast was great. A lot of things to choose from. Would definitely stay there again."

"The hotel was elegant and beautiful. The staff was amazing. Rooms were superbly comfortable and clean. I booked olive and hay and the ember steakhouse and I was not disappointed. Rooms service options are great and convenient- I had mimosas, a bread basket, strawberries and cream and macaroons! The vineyard is a great morning hike and the pool is heated. Wow I was beyond pleased "

"The check in man was so great! I wish I got his name. But so welcoming and lovely, definitely best check in experience. Rooms were cozy, large bathrooms. Super central to everything. Great place to stay in Napa."

"Easy check in, clean rooms, helpful staff, great location with bay views, park access, and good on-site restaurant service. I enjoyed my stay."

"Yes!! Everything and everyone was amazing "

"Dude in the front was amazing 02/02/2026! Did amazing customer service and new how to make people feel comfortable"

"Rooms were very nice and clean"

"We have stayed here several times and it never disappoints. The location is perfect for walking into town or jumping on the ferry to San Francisco. It’s always quiet and comfortable. The only slight complaint with this recent trip is that the bed was not very comfortable, but we still had a good night sleep. This is our go to, quick, getaway for the night."