「First, we brought three large pieces luggage for this long trip. The hotel offered us a room on the sixth floor without helping us carry our luggage or even telling us how to go to the sixth floor. The highest floor the elevator could reach was the fourth floor, so we had to carry our luggage a long way up to the sixth floor using the stairs, and the next day, down to the first floor as well.
Second, I’m a VIP member of Hotels.com, and the website clearly stated that this hotel would provide VIP...
「Great location with a fantastic deck on the second floor where you can enjoy million dollar views! The staff was friendly and professional. Really enjoyed the morning breakfast brought to our room. Would recommend to all my friends. 」
「The hotel location was fantastic due to the easy walkable access to the ferry to SF. In addition, the hotel location was quiet, safe and accessible to nearby shops for dining, coffee, deserts and much more with just a short walk across the street from the hotel. We really enjoyed our stay and hope to come back soon for a weekend getaway.」
「It was a very nice stay. The beds and pillows were really nice and comfortable. It's older, but it has it's charm. It's right next to the freeway and you can hear the cars, but otherwise it was very quiet and peaceful. The only thing I wish it had was bedside lamps. Otherwise our room was had two rooms, one for each bed and I really liked that. The managers were very nice and helpful as well. 」
「Small, personal hotel in Downtown San Rafael. Close to restaurants and access to Marin County outdoor activities. The staff were helpful and the rooms are well designed and modern. 」
