「First, we brought three large pieces luggage for this long trip. The hotel offered us a room on the sixth floor without helping us carry our luggage or even telling us how to go to the sixth floor. The highest floor the elevator could reach was the fourth floor, so we had to carry our luggage a long way up to the sixth floor using the stairs, and the next day, down to the first floor as well.
Second, I’m a VIP member of Hotels.com, and the website clearly stated that this hotel would provide VIP...
「Staff were great! We were given an upgraded room and the view was terrific! Very clean, and had everything you could want or need, just steps from the Main Street.」
「Really enjoyed my stay here! The rooms are big and having a kitchen was so nice. The pool and jacuzzi were also great! I will definitely stay here again. 」
「Great price and near Mill Valley and Sausalito and the freeway. Staff were super helpful. When I left my laptop charging in the room after checking out, they called me right away and held it until I could get back that evening to pick it up.」
「Great quiet area! Couple streets up is Union St that is all restaurants, bars, coffee shops, and clothing shops all available. Parking was great because we have a pickup and had no issues. Front desk was very welcoming coming in and pleasant while checking out! Will be back for sure, my husband has monthly visits to the UCSF.. 」
