Sơn Lại Sứ 5 Stars Hotels

"Great stay at Grand Hyam. Staff were very professional yet friendly and helpful when needed. We booked 2 rooms via Agoda and booked an extra room on the spot via Expedia. We wanted to stay on the same floor and one of the staff went above and beyond to help us do so. It was such a kind gesture! Rooms are spacious and beautiful. A bit of shame we had mold in the bathroom and that the housekeeping was a bit neglected (floor not clean carefully and hand marks could still be seen near tv frame). Gym was small but good enough for a workout. Breakfast is a bit of a miss on our end tho, crowded with group tours from Hanoi who sometimes are a bit uncivilised… other than that, still a great experience."

"One of the most bizarre places I have ever been. It felt so surreal from the location to the desertedness and the dated feel. Felt like something out of a sci-fi movie"

"The buffet was great, but the room was moldy, and we had to request a room change. We had two rooms in total, and the lock on the second room’s door was broken—it was never fixed. Be aware that you cannot bring food or drinks into your room, and if you’re caught, there’s a $200 USD fine. This means bringing your own alcohol is strictly prohibited, which is ridiculous considering we’re paying to stay at a resort, not a prison. The staff was friendly and helpful, but the hotel itself is in serious need of maintenance. It also looks like half of it is still under construction. We stayed in the “Luxury Tower,” but the only luxury aspect was the balcony view of the beach. If you’re expecting a five-star experience, lower your expectations to a 2-3 star level, and you’ll be fine. Good luck!"

"Overall the service was great. I think the property could be tidied up more in the rooms but they were prompt and responsive."