卡斯特洛東 5 星級飯店

「很溫馨的旅館，服務佳」

「預訂的房型照片跟實際入住的房間長得完全不一樣，很令人失望。」

「The Hotel location provides a private and relax environment for holiday in Venice. Good: Accommodation - the room is quiet and tidy. Room service is excellent, in room dining is good too. Staff - all the staffs are friendly and helpful. Food - quality of in room dining and restaurant are good. Bad: Toilet is too old for 5 stars hotel, there was only bath and no shower. There was no cover for the bath which makes it’s difficult to shower.」

「第一次遇到這麼差的服務態度，沒有笑容，冷冰冰的，完全被評語欺騙了，選擇了這裡，滿肚子的不滿，五星收費，一星的服務。登記的男服務生態度極差，看他的樣子好像很討厭中國人似的，兩點入住，兩間房也沒有清潔好，我問可否先准備一間我們，他只是冷漠地說，我們只保證三點才有房，有這樣的服務嗎？房間内沒有煲水的，也沒有咖啡機，連咖啡也沒有。叫拿熱水，催了三次，60幾分鐘才送到，打電話投訴，一句抱歉的話也沒有，他只是在詢問你想怎樣，我幫你轉電話去相關部門，真最好笑，我現在要投訴，不是應該你幫我解決問題嗎？」

「The room was clean. Staff was very fryand accommodating. Breakfast and dinner service was excellent.」

「很新的飯店，房間充滿工業風以及金屬與木材。飯店位置就處於運河旁，強烈建議要在飯店餐廳吃一餐因為運河景無敵。」

「日本から新婚旅行でこちらのホテルを利用しました。 ホテルの立地や清潔感が良かっただけでなく、スタッフのホスピタリティが非常に好印象でした。新婚旅行であることを伝えると、言葉で祝ってくださっただけでなく、部屋のベッドを薔薇の造花で飾ってくださったり、ワインを用意してくださったりと、大変温かい心遣いでお祝いしていただきました。 またヴェネツィアを訪れる際には、ぜひ利用したいと思える素敵なホテルでした。 ありがとうございました。 We stayed at this hotel from Japan for our honeymoon. We were very impressed not only by the great location and cleanliness of the hotel, but also by the wonderful hospitality of the staff. After learning that we were on our honeymoon, the staff warmly congratulated us and went...

「房間乾淨，豪華舒適。服務人員專業有禮。 是值得再訪的小而美精品旅宿。」

「Location was great but service was average.」

「Hotel is at a very good location, making all places of interest and shopping areas easily reachable The food provided at the breakfast is good with lots of varieties. However, the staff members in general are not entirely friendly, particularly those serving at concierge. Having said that, a lady staff receiving guests at the breakfast area is very helpful and always greets us with smile」

「A beautiful hotel, although it is no longer brand new. Some facilities were not working properly, such as the magnifying mirror in the bathroom and the bidet tap. The hotel was very crowded, with no available sun loungers in the spa, and we had to wait for a table at breakfast. The breakfast buffet was excellent, offering a wide variety of food, which was constantly replenished. The staff were highly professional, well-trained and attentive.」