West Miami 4 Stars Hotels

"Stayed at this hotel twice but this time wasn’t that great. Was offered a room upgrade several days before and was never told that the room I requested wasn’t available until I checked in which would have been really helpful to know beforehand. Waited almost 45 minutes in the check in line. Watched people in front of me get offered a drink upon check in and I was not offered one. Valet took upwards to 30 minutes to both order and retrieve vehicle. Got assistance with luggage upon check in but then was verbally pressured for a tip afterwards. Asked Front Desk for engineering assistance… nobody showed up. Asked for help with luggage on checkout and the bellman didn’t even help load the luggage to the car they just left us alone with the cart in the middle of lobby and left."

"Yes"

"Great hotel !! "

"Great staff, great amenities, very accommodating with access to hotel before and after checkout. Rooftop is nice but smaller than expected, music extremely loud for the small space and some of the cushions had a weird smell and were dirty. "

"Excellent"

"Overall I wanted to love this property from the pictures, but after spending my time there it was pretty ok. We got to the room and it was really nice, despite the view having some constriction but overall still nice. I lived the bathroom the most. The kitchen area was nice as well but the fridge was not cleaned properly. There was hair in a lot of different places and it seemed like the room wasn’t thoroughly cleaned which I was not happy about but I just ignored it. Call me old school but I wish they had an iron and iron board, instead they had a steamer. The pool had a bit of construction going on but it was okay overall. This hotel has a lot of potential and I enjoyed my stay, just didn’t have the wow factor that I was expecting."

"The elevators were fast which is a plus. The room was a little off with the light situation. It was nice to have multiple wall outlets."

"Very nice. Restaurant was delicious. View of river was nice to watch while eating. "