Norfolk - Virginia Beach 4 Stars Hotels

"Facility was great, front desk was not."

"Disappointing.We booked a king bed oceanfront room and received confirmation. When we checked in, only after me verifying it was a king bed, they told me it was two double beds. I showed the clerk ny confirmation I booked a king room. She checjed with her manager as to why the room was changed and we were told they had to do maintenance in the king room and they had no way of getting in touch with us to tell us about the change in rooms and the only room they had left to put us in was a double bed room. They did comp our parking for two nights and a comped breakfast for two. In the room , our coffee pot still had water in it from the prior guest, called the desk, it took housekeeping an hour and a half to bring us a new coffee pot. The bathroom sink only had scalding hot water until about 11pm, at which time there was no water coming out of the faucet. I complained to the manager, he said the maintenance man could come up and work on it but my husband was already sleeping, by morning we did have running water. Great hotel location, but truly a disappointing stay for a Hilton "

"It was very comfortable for our stay!"