Heart of England 4 Stars Hotels

"Great venue for meeting up with family. Buffet breakfast and dinner was excellent."

"The room was very spacious and nice, clean nice view, had all the things that were needed, bathroom was okay, a little small but not too small, the shower water gets onto the floor and can soak the floor so be careful with that. But overall it’s great."

"yes good breakfast just bacon was so so"

"Only one woman at reception was rude, and the second problem is that there is no parking nearby. Anyway never back to this Hotel . "

"Very clean spacious room and bathroom. Only knocked off a star as when the room next door closed their door it shook our whole room (521) and woke us up a few times like an earthquake."

"We have visited this hotel many times before, and it has been amazing., unfortunately this time round was a different story. Communication was poor, we had booked a suite as a treat for Easter, part of this package was VIP parking, when we arrived the car park was closed, no email, no message on the Expedia chat with the hotel. We parked in the multi-story which was fine, the next day we were informed that the car park was now open, we moved the car only to be sent back by security who informed us the car park was not available, just kept getting sent back to the multi-story, the front desk had no idea. The room was fine, bit run down and shabby; robes in the room dirty with fake tan, although the espa products were a nice touch. Mini bar was another perk of the room, however we had to chase to get it replenished! Had dinner in the sky lounge, again dirty floors, a quick carpet sweeper would have fixed that but the staff were using a broom on the carpet which wasn’t doing anything. Main course arrived before the starter, but that got fixed eventually. We were overcharged on the bill and this needed correcting, it just felt that the staff did not communicate with each other! Casino bar used to be the place to go for a nice G&T however we were told, they don’t do that anymore and they don’t have a drinks menu? We left… The high line bar was a nice new edition, live music, good staff, although my wine was corked! Overall a poor experience!"

"Great"

"Parking ideal. Plonking new furniture in a room with very shabby decor, woodwork etc. doesn't cut it for me. I booked the double room with shared bathroom however the photos did not represent the room at all, the same photos were used for the double room with private bathroom. I was taken to my room up a very shabby steep staircase."

"Clean, easy check in and out. Great room service. Room was a bit out of the way and difficult to find at first as was accessed by separate elevator but staff was helpful. A bit odd that bathroom had no door. "