Genesee 4 Stars Hotels

"Everything was fantastic "

"I planned this trip for my husband and I’s 27th anniversary and I really splurged and upgraded to the suite. We came back to our room only to find that no one had even brought us clean towels let alone cleaned our room. When I called down and spoke to the manager they said they could come clean it then (at midnight) but that was the most they could do. After I got upset he said they would give us the resort fee back (between $35-$40) on a $450/nt suite. This is completely unacceptable. I rarely write reviews but this was such a negative experience I feel a tremendous responsibility in warning others that this resort will not work with you at even attempt to right their wrongs. On top of that, it was the most sub-par food and service of any hotel we have stayed at in Blackhawk over the past 2 decades. Travelers BEWARE!"

"Immaculate room and well appointed. Friendly staff at check in. Quiet at night. "

"Pool and pool area was wonderful staff was friendly a few over sites of cleaning in the room and the toilet was a little finicky but nothing to call and complain about. Room was spacious bed was comfortable a/c was cold. Would stay again. "

"The hotel was extremely cold, but the temperature control in the rooms was excellent. If you have a meeting in this hotel, even in the summer, bring a sweater or jacket. The staff were great. There was one morning when there was no hot water, and that made for a very cold shower. But it was fixed by the next day. Each room has a mini-fridge, but not a microwave. However there is a microwave by the front desk you can use. The gym has some nice equipment, but it is really dusty and could use a good cleaning. The stability balls are all flat and need to be replaced and the floor mats are falling apart. Otherwise, the gym is well equipped. "

"Great view and pool on roof was cool. "

"Great location"

"Room was clean. Was surprised by the $65/night charge to park as most places include that with your purchase being as much as I paid for the room. Additionally, I went to go enjoy the pool which they advertised openly in their photos. Upon my arrival I found the pool under construction. Upon further review of the tiny print, they mention it’s closed but it should be advertised to be under construction better and not hidden. Additionally, I went to cut my trip short due to all this and then they informed me I couldnt get a refund on the nights I wasn’t going to stay. And they had a high deposit of $250 as well. I won’t stay here again and don’t recommend it as they’ve done nothing to compensate this experience except take my money and turn away. "

"Drake at the front desk was great! Made our stay enjoyable and comfortable. He was kind and welcoming. We needed a humidifier which he accommodated very quickly. Very clean place and great restaurant!"