Cranford 4 Stars Hotels

"Everything was perfect"

"The location of the Sheraton New York Times Square Hotel is excellent, but the overall experience was disappointing. I joined Marriott Bonvoy before my stay and received an app notification on arrival morning that my room was ready. However, upon arriving at the hotel, I was told no room was available and that the app was incorrect. After checking back multiple times throughout the day, we eventually returned in the evening and were able to check in just before 7:00 p.m., making for a very long arrival day. There were also repeated credit card charges during the stay ($200 and multiple $150 charges) that were not clearly explained upfront. As an international guest with USD limits on my card, this caused unnecessary stress. While one staff member was eventually helpful in clarifying and stopping further holds, the process lacked transparency. Housekeeping did maintain the room well, but overall the service and communication did not meet expectations. I would not stay here again. "

"Clean room. Nice staff. Great location. However: no refrigerator. No Ice machine in entire hotel. The drain in the shower was incredibly slow, causing the shower floor to fill with water during the shower. All in all a nice place!"

"Great location. Friendly staff. Super quiet room. All in all a great experience. Thank you. "

"I was there to see Zebra in Sony next door "

"Nice hotel in an excellent area, we love the financial district. Elevators are slow, typical for an old building. Rooms are on the smaller side but very clean, and the be was very comfortable. Bathroom was fully stocked and immaculately cleaned. Staff was very friendly and accommodating, we checked in very late. Safe, quiet neighborhood along with walking distance to everything. Only downside - no parking. We drove around for a while and had issues with the closest parking garage, but this is not the hotels fault. Suggestion the hotel should work with the local garages to offer discounts to guests. It was very expensive to park. Other than that, we had a great stay! "

"I had an excellent experience with this hotel. All of the staff were friendly and attentive. My room had the perfect amount of space, was equipped with all of the essentials and was very clean; they even provided complimentary water and coffee in the room which was nice. It’s also a very good location and central to everything that you can think of. I would definitely stay here again. "

"Great location. Love this location and their sister property, "The Frederick" "

"Great location! Comfortable beds with nice sheets! Lovely staff! This is where we usually stay when we’re in NYC"