Palmetto Bluff 3 Stars Hotels

"The hotel had water problems on our second evening there , they called to tells us we would no have water until morning, all rooms were full so they couldn’t move us but they said we would be credited one night stay and could use the lobby restroom. The water was not fixed the next morning, the lobby restroom was disgusting from breakfast people using it , the manager was not there when we checked out , the desk girl said we would have to have hotels.com contact the hotel to be reimbursed. Hotels.com was terrific to work with , they called the hotel to get permission to reimburse us but the manager Crystal would not talk to them or reply to their email . Two days later another amazing person from Hotels.com stayed on the phone with me for 45min and repeatedly tried to get them to ok the reimbursement but they kept putting them on hold and never picking up or just hanging up . The manager would not take the call , finally someone gave them approval to reimburse us after 45 minutes of trying, I think they finally figured out the representative from Hotels.com wasn’t going to stop calling. We loved Savannah but would never stay at SpringHill Marriott again nor would I recommend it to anyone. "