Marlborough 3 Stars Hotels

"The staff were very nice to work with but seemed to be putting out a lot of fires. I wonder if they are understaffed and having to be reactive with issues rather than proactively addressing them. We booked this stay so our kids could play in the pool. On hotels.com it listed indoor and outdoor pools but in reality they are the same- half inside and half outside. I don't know if this was a factor in why the pool was SO COLD but it was almost icy. My eldest daughter was in tears because she wanted to swim so badly but after jumping in once, couldn't go back. It was frigid so instead the three families in the pool space crammed into the hot tub. Also, the pool didn't even open until 9am which just doesn't work with little kids- they wake up and want to swim. So we adjusted our plans for the day and were there right at 9. The pool guy was just arriving and said he needed 15 minutes to get everything ready... When we were let into our room (#123) it had a bit of a weird slightly food smell not the usual just-been-cleaned smell. We went with it but later, when I stepped barefoot in between the two beds onto wet carpet, I realized it was either the smell of wet carpet or worse, puke (ah-that was perhaps the sickly smell we were breathing) that had been sort of cleaned up. My kids were literally about to go to sleep and moving rooms would have been a huge disruption so we avoided the area but didn't sleep great. Sadly, I would not go back to this hotel in the future."

"We stayed here in town for cardinals games. The hotel was very clean. The staff were all friendly and very helpful. The pool area is nice and we enjoyed the breakfast. I would go back"

"Amazing staff, beautiful building and perfect location for lots of fun. "

"The breakfast food was not very good. The breakfast area was kind of dirty. There were probably a couple of hundred people going through there touching the tongs, but there was not a single hand sanitizer to be found. And this was at the height of flu season. Pretty gross. "