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"The hotel and room were clean. The check in staff were great. However, the shower had nothing to keep the water in so we had to use all the towels to mop up the flood which was annoying, even though we reported it. As a result we kept having to order clean towels. We couldn’t book into swimming till you check in but there was no space for groups of more than 1. There was also a problem with the curtain that no one came to fix so we had to climb and deal with it ourselves. "

"Very comfortable room and the view is one of the best in London. We had a great breakfast too. Highly recommended."

"Our room was overbooked and this caused a few problems. However after some wrangling a negotiations we came to an agreement. We took a smaller room for one night and moved the next day. In return they comped our breakfasts for all three days. Great location and perfect for accessing so much of what London has to offer. "

"Every time we come to London (4th-5th time here) we stay here at Park Plaza. Always top noch and star rating. Really great place to stay, i unfortunately have to lower the star rating for 2 reasons. One day our room was very poorly cleaned and restocked with coffee and amenities, rubbish cans not lined, etc. The last thing is the greeting from the manager, evey time we have come we usually got a good bottle of wine and a fruit bowl. This time not so. Go a small box of chocolates and a package of dried fruit. Disappointed as a returning customer. Additionally, they yet again changed thier computer system since the last time we were here and of course no pruor customer records were kept. Which is a huge negative as they have zero way if knowing whonis a returning customer and who is not. Therfore this dramatically lowers customer service to us dedicated, returning customers even thou it's every 2 or so years we visit London. Still a good place to stay, down from great. Hopefully thigs go.back to the level.of swevice we are use to when we stay here. "

"Friendly staff "

"We had a lovely room with great views across Battersea Park. Bed was really comfortable and the breakfast was great."

"Lovely light and airy huge room (we were in the senior classroom). Well equipped with free (non alcoholic drinks and snacks). Cocktails were lovely (happy hour for residents between 5-7) and breakfast was amazing -worth trying the Indian breakfast - along with the great array of continental items. Great location and beautiful interior "

"Unfortunately, we were not sent a link to check in online. This meant we had to bring our driving licenses with us to London. The check in procedure was far too long and unnecessary, in my opinion, because we are UK nationals. The app didn't work correctly when we selected UK."

"Lovely hotel, got a nice upgrade "