Find hotels in Royal Borough of Kensington and Chelsea, London

"Very nice hotel staff amazing great location."

"Fantastic hotel, loved our stay here! Incredibly convenient location and nice cute neighborhood that didn’t feel touristy, with good food options, right across the street from the Underground station (Piccadilly, Circus and District lines), nice and helpful staff, and beautiful clean rooms. "

"The building is beautiful, the rooms need to be upgraded for such a beautiful area, the best of the best of this hotel are the staff, they are top!"

"There’s shops just around the corner, "

"Staff are very welcoming and the room very clean and spacious."

"It's a good deal for its price. Amazing location, very nice stuff."

"The staff were all pleasant, especially the duty manager, Kieran. There were a few poor service issues which were quickly addressed and more than made up for. Kieran personally came to my room to apologise and suggest a resolution. All the staff we spoke to were lovely, the doorman Martino was great. Breakfast was nice, with both halal sausages & cold meats and pork sausages & bacon offered, catering to most patrons. Views over kensington gardens were awesome. The rooms were in great condition and clean. The location is great, and we ventured out via tube, driving, and walking on various days. I'd happily stay here again, and will do so in the future."

"We had a very good impression when we arrived but the maintenance of the property is simply very poor, which is a shame as the hotel looks very nice. The air conditioning didn't work, the unit was centrally controlled and you weren't able to turn down the temperature. It got really warm at night and we couldn't open the windows either. It was very uncomfortable and couldn't rest well. We also didn't have hot water to take shower on the last day - very disappointing. Not being able to get the basic amenities right simply isn't acceptable from a 4 star hotel.. Whilst Josh at the front desk was personable and friendly, I couldn't say the same about the ladies at the coffee shop, such a bad attitude and arrogance, I don't recommend spending your money there. Overal, although the location is excellent and the rooms have a nice and practical design, we wouldn't come back here as we didn't enjoy our stay."

"Carpets in the room are very dirty, horrible noises coming from the air-conditioning unit which kept us up most of the night and then housekeeping decided to knock on our room at 8 o’clock in the morning!"