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"Resort is very large"

"Perfect resort for a family with kids! Clean rooms, friendly staff, great food, various entertainment! "

"Pool - excellent Staff- really nice and helpful Every thing is clean and smells good The food so tasty and rich To improve: The gym is so small, the equipment are not in good condition, could be better. The same is the room conditions, it is a big and really nice room but needs maintenance. Bottom line, I liked this hotel and enjoyed my vacation "

"Soda dispenser and modelo self service at each pool an improvement "

"Best stay!!!"

"All inclusive is supposed to be a food experience, I think from the week I found a couple of good flavorful items. Everything the was terribly bland, no flavor and disappointing. We did not drink the cool aid and join their "club" and so we had to stay on the poor people side, which meant sub par food and a terrible hotel room. My family stayed in building 10 in a nice 2 bedroom suite, 1 King and 2 queen beds. The only problem is when the other rooms turned on their water it sounded like the police were about to break down our door, there was a terrible knocking that happened everytime one of the other rooms turned on their shower. When we told management, they made it sound like they had heard that compliant before and offered us another room that were "close" to each other but not connected or next door and only had a king bed in each room. So we stuck it out with the knocking and didn't sleep well. Now I hear that if you are able to book the Royal Level they don't let the poor people in that didn't join the club, and that is where all the good food is as well as the good reviews. Spend the extra money and stay at the real Xcaret with the good food and access to all the parks. $4,500 life lesson I wish I would have known a couple months ago."

"Maybe I should preface this by saying I don’t usually do resorts. But this stay made me realize I never want to again. The check in process was excruciatingly long. I was tired and jet lagged and asked repeatedly to just get to my room and they kept asking to sign me up for events for discounts. I just wanted to lay down. While I was there I was harassed when I was at the pool by staff about my room number and my last name. Then to confirm my room number and confirm my last name. I just told you. I then watched the staff members walk around the resort and not ask anyone else for that information. I saw them later and asked them why I was asked and they said they asked everyone. I didn’t see that at all. Bartenders were great. Maids a turndown service was great. So many rules, maybe if you don’t plan on leaving the resort this would be a good stay. I left every night to explore and getting in and out is such a pain. Checking out is a pain. You need a ticket to give to a cab driver to prove you checked out. Just way too much. Again I’m not a resort kind of person. If you are maybe you’ll enjoy this one. It’s not for me. "

"Overall, it was a lovely setting. Everything was easily accessible and well kept. "

"The property is so clean and kept up. All the staff are amazing. The food is delicious. "