The staff was friendly and helpful, this hotel is in a great location (subway entrances right outside the hotel, 9/11 museum a 5-minute walk, a great pizza place and bakery right around the corner, along with a 7- eleven within a 3-minute walk. The reason for the three stars is due to the actual stay. The room had no desk or dresser as shown in photos. The floors in every room are hard concrete (bring slippers). The major issue was the constant noise, housekeeping knocking on the door at 8pm to ask if we needed towels or had any garbage and then could hear the house keeping cart on our floor and one above us rolling around until after midnight. The walls are so thin we could hear everything in the next room over, the tv, phone calls, shower, alarms etc. I don't recommend a "city view" as all you hear all night is noise, the subway, people yelling, homeless digging through trash out front, sirens, honking, etc. We hardly got any sleep the entire weekend. I'm all for weed but the elevator and hallways reeked all day and night. The ac unit was all duct taped with very little poor insulation around the side gaps so we had no choice but to run the heat constant otherwise the room would get so cold. You get what you pay for, if you need a cheap spot to just lay your head and see the city it's okay but the noise was just too much for us. I recommend not having housekeeping cleaning until after midnight every night.