Find Family Hotels in Mazatlán

"The hotel overall is very dated. The room was clean, great housekeeping staff. Beds were rock hard, old pillows and sheets. Kitchenette was not well equipped. Roaches in the kitchen area at night. Needs a new fridge. Food was not great poolside although our server was great. We didn't try the restaurants. So many better places to eat. Front desk staff were not always helpful. I would not stay here again stay here again. "

"Very friendly and helpful staff."

"Friendly staff! Rooms are cleaned everyday. Great food!"

"Staff was very friendly and helpful, rooms where clean and sanitized cafe had great food "

"Excelente servicio, la comida riquisima y muy limpio todo y buen mantenimiento 100% recomendado "

"Hermoso me encanto y a pie de playa"

"Super professional and a great hotel "

"We had a great overall experience at Gaviana Resort in Mazatlán. The staff truly stood out—they were more than excellent, always attentive, friendly, and willing to help with anything we needed. The property itself is clean, very accessible, and perfectly located. Being centrally situated with direct beach access, available parking, and within walking distance to the pier made everything incredibly convenient. The restaurant and bar were also highlights of our stay—beautiful setup, excellent views, and top-notch customer service. The only downside was the bathroom in our room. It felt outdated and not very well constructed. During our first two nights, the bathtub drain didn’t work properly and had to be “fixed” twice. By the third day, I requested a room change, and while the drain in the new room was better, there were still issues. The shower head sprayed water everywhere except where it should, and water leaked outside the tub due to the tile not being leveled correctly to drain inward. While this didn’t significantly affect our stay, it does seem like something the property should address, as it could lead to water damage over time. Overall, we enjoyed our stay thanks to the excellent service, location, and amenities—but the bathroom conditions could definitely use improvement."

"Breakfast was very good. Lots of choices. Staff at breakfast very kind. Awesome beach view from our room. Loud mariachi bands throughout the day. Good place for beach walking and close to restaurants in gold zone. Pool was nice, plenty of lounges. The building itself in need of major repair! Rooms clean. Furniture needs update. No hand towels or wash clothes. Lobby desk staff very helpful. "