Our room was a bit run down and musty. Stains around the ceiling vents/fan and in the tub/shower area. Otherwise, cleaning staff were excellent and overall cleanliness very good. Rooms could use an upgrade soon.
Brooke
於 2025 年 4 月住了 7 晚
6/10 一般般
Maricar Ysalina
家庭旅遊, 親子旅遊
2025 年 4 月 23 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall Friendly waiters and very attentive during our breakfast and dinner. Housekeeping is the best too, we always go back to the room clean and tidy. We love the area for being safe and quiet.
But on our 2nd and 3rd day, me and my husband ate tacos by Pepe's food and we suspect we had food poisoning.
We stop eating the tacos and we feel better. Then again on our last full day at the resort during lunchtime my husband grab tacos again for our lunch, and uhhh terrible cos after few hours we feel bad with our stomach again and lots of throwing up.
In one of our dinner my daughter was eating caesar salad when was about to add cheese she saw a mold. She told me that there's mold
on the shredded cheese and reported it to the waiter immediately, I guess they replace them with a new one (hope not just removed the molds thats on top).
Maricar Ysalina
於 2025 年 4 月住了 6 晚
8/10 不錯哦
kartar kaur
家庭旅遊
2025 年 4 月 23 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful ocean views from almost everywhere and stay in the junior suites on higher floors. Nice pools and water slides. Beach is good but can not swim in ocean. Food buffet was ok it got me through breakfast and lunches. The other restaurants were disappointing mostly buffet very little a l carte. Luckily going out of resort and having very tasty dinners was very inexpensive compared to the rest of Mexico resort city’s. Mazatlan is great and would go again to the Riu
kartar kaur
於 2025 年 4 月住了 7 晚
10/10 有夠讚
CAROLINA
親子旅遊
2025 年 4 月 23 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Todo bien, solo que no se nos explicó que habíamos pagado una habitación estándar que estaba cerca del cuarto de maquinas muy ruidoso, tuvimos que pagar cambio de habitación para no escuchar ese ruido intenso.
CAROLINA
於 2025 年 4 月住了 4 晚
8/10 不錯哦
Wendy
情侶出遊
2025 年 4 月 23 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything about the property was great with the exception of the food. It was what was expected for an all-inclusive though. Beautiful beach with plenty of chairs. The staff were helpful and friendly. There is a lot of construction in the area, but it didn't distract from the beauty in the resort.
Wendy
於 2025 年 4 月住了 4 晚
10/10 有夠讚
Morry
2025 年 4 月 22 日
喜歡:整潔度、員工素質和住宿環境和硬體
Great place would go back
Morry
於 2025 年 4 月住了 7 晚
8/10 不錯哦
jac
團體旅遊
2025 年 4 月 22 日
喜歡:整潔度、設施服務和住宿環境和硬體
All around nice resort! But the cleaning staff did go through my luggage after I specifically placed things in there under certain items just to see if they would. I found my pants took out from my bag with my passport
jac
於 2025 年 4 月住了 4 晚
10/10 有夠讚
GUSTAVO
情侶出遊
2025 年 4 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Me pareció una agradable sorpresa
GUSTAVO
於 2025 年 4 月住了 3 晚
10/10 有夠讚
Litzy
情侶出遊
2025 年 4 月 21 日
Everything was excellent
Litzy
於 2025 年 4 月住了 4 晚
8/10 不錯哦
Israel,Fort McMurray
家庭旅遊
2025 年 4 月 21 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Really great place to stay with family of five. Would definitely stay again.
Direct access to beautiful beach and ocean was amazing.
Israel
於 2025 年 4 月住了 7 晚
8/10 不錯哦
Joel Alberto zazueta
家庭旅遊
2025 年 4 月 21 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Me pareció que el servicio de bebidas en las albercas empieza tarde y ahí muy pocas.
Joel Alberto zazueta
於 2025 年 4 月住了 3 晚
10/10 有夠讚
Tracy
情侶出遊
2025 年 4 月 19 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This property was very clean and the staff was amazing! We had Fonsesco as our waiter for lunch and dinner. Find him in the buffets he will look after you! I used the app to request services for our room (extra pillows and blankets) and they were delivered promptly. I would definitely recommend staying at this property.
Tracy
於 2025 年 4 月住了 7 晚
10/10 有夠讚
Bruce
2025 年 4 月 18 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Go to for couples, groups, families. They have lots of activities for adults and kids, waterslides are grandma and grandpa friendly, and food choices are many, quality of food, tasty, tasty, tasty!
Bruce
於 2025 年 4 月住了 7 晚
10/10 有夠讚
Yedith
2025 年 4 月 17 日
Yedith
於 2025 年 3 月住了 4 晚
6/10 一般般
Danielle
2025 年 4 月 16 日
Outdated property. We moved
Danielle
於 2025 年 4 月住了 7 晚
10/10 有夠讚
Shelene
親子旅遊
2025 年 4 月 16 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Was everything we hoped for clean, great food great pools and activity for our toddler, beautiful beach very accommodating staff
Shelene
於 2025 年 4 月住了 7 晚
10/10 有夠讚
emanuelle josue pastran
2025 年 4 月 16 日
喜歡:整潔度
Good vacation experience
emanuelle josue pastran
於 2025 年 3 月住了 5 晚
8/10 不錯哦
anthony
2025 年 4 月 15 日
喜歡:整潔度、員工素質和住宿環境和硬體
Always a good time at emerald bay
anthony
於 2025 年 3 月住了 14 晚
8/10 不錯哦
Eduardo
家庭旅遊
2025 年 4 月 14 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Buena atención en el hotel, pero la calidad de la comida deja mucho que desear
Eduardo
於 2025 年 4 月住了 2 晚
8/10 不錯哦
Alfredo Barraza
家庭旅遊
2025 年 4 月 14 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
.
Alfredo Barraza
於 2025 年 1 月住了 3 晚
8/10 不錯哦
Jonathan
2025 年 4 月 13 日
喜歡:整潔度、員工素質和住宿環境和硬體
Jonathan
於 2025 年 3 月住了 5 晚
10/10 有夠讚
Willy
2025 年 4 月 13 日
The staff were super friendly and helpful. The whole place was very clean and smelled fresh.
We had a really great stay and would definitely return here.
Willy
於 2025 年 4 月住了 4 晚
10/10 有夠讚
Jose Feliciano,Kansas city
2025 年 4 月 12 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The service is good ,solo que tuvimos mal esperiencia en el restaurante el bamboo mal servicio de los meseros poco interes de atender..en shows ase falta mejorar poner mejores shows. Musica de banda del estado
Jose Feliciano
於 2025 年 4 月住了 4 晚
8/10 不錯哦
Jessica
家庭旅遊
2025 年 4 月 12 日
喜歡:整潔度、設施服務和住宿環境和硬體
Clean, needs lotion and conditioner in the rooms.
Jessica
於 2025 年 4 月住了 7 晚
8/10 不錯哦
Alejandro
家庭旅遊, 親子旅遊
2025 年 4 月 12 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Mazatlán itself was lovely, especially thanks to the incredibly attentive and hardworking staff who kept everything clean and running smoothly. The food was fine—nothing spectacular, but definitely decent.
What really stood out, though, was the impressive display of entitlement from some fellow tourists. If you’re bothered by the sound of children existing or can’t handle the earth-shattering volume of a casual conversation next door, maybe reconsider traveling to a family-friendly resort.
The staff were professional; shame the same can’t be said for all the guests.