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"Amazing staff"

"We checked in before a big storm, and stayed for a week, during the storm. The town was pretty much closed, flooded. The staff did a great job and worked really hard to keep everyone happy....which is a big endeavor. They gave out meals, coffees, let the pool area be open for even an hour if there was no rain, over 3 to 4 days or so. The wifi and tv and hot water went down because of the storm, they fixed it as soon as possible. They created work arounds and despite the inconveniences from the storm, we really felt tended to. I appreciate their support and next time in Kona, this place will be at the top of my list. They also let us check in early, and leave late...based on availability of course. The location is great and we LOVED the lagoon, where we had safe and calm access to the ocean. The restaurant was super convenient and the setting was really nice. I do recommend. "

"Everything was great except for them trying to trick you into buying a timeshare and excursions. Check in was great, and she was honest that we didn’t need wristbands to access the property. Very friendly and helpful. Then we were stopped in our tracks by the ‘concierge’ desk. They wouldn’t let us be on our way no matter how many times I insisted we didn’t want to. She lied and said we HAD to have the wristbands. Just give them a stern but friendly no and forget about it the rest of your trip. Don’t fall for the 1-2 hour tour. We could access everything with the room key. Plus I saw multiple times where outsiders were coming to the pool since they don’t check and you don’t need a key to access it. Other than that, we very much enjoyed our stay here. Pools and hot tubs were clean, bartenders were friendly and helpful. Room was clean and stocked enough. "

"Just perfect"

"Ants and coakroaches in the room. Mould and AC leaking. Wet carpet. Microwave not working. Toileteries missing and not replenished. Rooms were not serviced for towels and replishment. Service was poor. Ac door was vibrating when you set fan at high speed and vents were blocked with dirt. We changed 3 rooms 650/210/810 and all room had issue. Not worth money they charged for the trip. We even couldnt sleep 4 nights we stayed there."

"Great grounds snd property feel"

"Staff was great and very accommodating as I needed to modify my stay after checkin. Property is clean but it is a little dated (although that seems common on the Big Island). Easy to get to the national Park from this hotel. There is also a nearby park within walking distance for easy access to the ocean. Recommended for a stay in Hilo."

"Very clean, nice rooms. Excellent location with dining/shopping within walking distance. Beach was very nice, a very short walk away."

"Everything went well ."