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"The staff were very friendly and helpful and they were kind enough to upgrade my room to an ocienview that had a nice balcony. Would definitely stay again if I return to the Big Island."

"It’s definitely the nicest place to stay in Hilo. Great location & beautiful property. Breakfast was good with options. Staff is fabulous. This is absolutely just chance, nothing the hotel could do. A soccer team showed up our last night. The kid’s & parents were loud, obnoxious & trashed the place, I felt sorry for the entire staff & groundskeeper cleaning up after the rude group."

"Very short drive to all the best beaches. Little bit of road noise in the morning and evening but not to bad!"

"The food was good ac worked fine The staff was great"

"Yes "

"We had a great stay at the Hilton Waikaloa Ocean Tower. If you access the amenities onsite property through the Kohala Pool (Ocean Tower pool) it is a scenic walk to all amenities. The tram was extremely helpful and actually a good speed (faster than a speed walk approx. 10mph). It has four stops: Main Lobby, Convention Center, Palace Tower, Ocean Tower. Ocean Tower had its own coffee shop (Waikaloa Cafe) and had the best Matchas & Smoothies! The kids (3 boys - 11, 9, 6) loved the Kohala pool area at Ocean Tower also and every day we saw different animals in the Lagoon! Lots of Sea Turtles, Manta Rays, & Tropical fish! Walk to the restaurants was 5-7 minutes from Ocean Tower. Kohala Spa was about 10 minutes walk and KPC is another 2 minutes. You can walk end-to-end in 12-15 minutes. Every step is worth it! If you get tired hop on the tram! The Lagoon is the best amenity that we have ever seen at a resort! There are markets very close: Kings, Queens, Island Gourmet (grocery store). If you have the time the da trip is worth it to Hilo to Akaka Falls (1 hr 35 min. From Hilton Waikaloa valet. Hotel was clean, staff was amazing, food was great, our memories will last forever!"

"Nice resort and location. The staff was very friendly and the resort had lots of nice amenities such as beach, pool, and golf."

"Great place for the whole ohana to enjoy"

"Common areas were attractive. Our room was small and basically windowless. Staff was nice. Bathroom was so small you had to zigzag to reach the sink. I think a large person would struggle to navigate it. Bed comfy but pillows really small. Great amenities - convenient store, laundry, drinks, games, white noise machine, recreational gear to borrow. Location was nice, right across from the bay. I think the room in the relaxation wing was just a bummer. And I suspect the pool wing is bad too because of noise and the ocean wing looks down on a parking lot as far as I could tell. Try to get a room in the pond wing - I think you’ll have a balcony there or at least a window. Those rooms are probably nice. The place has a bit of a hostel feel. Their heart is really in the right place with their philosophy and their commitment to sharing their profits with good causes. But I partly picked them because they were listed somewhere as one of top ten hotels in the state and I’m sort of surprised they made the list considering the room we stayed in. Also they say you can tell them if you think it was poor value and pay what you think your room is worth but I would absolutely not feel comfortable doing that."