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"We only stayed for one night (before our flight home from Hanoi), but we wish we’d have had more time in this beautiful hotel. The lobby area is vibrant and the rooms are stylish. What stood out to me - after staying in various different South-east Asian hotels over the last 3 weeks - was the powerful, adjustable shower head, the quality shower products, the powerful hairdryer with different settings, and the comfort of the bed and pillows. These things really make a difference! Aside from the place itself and its amenities, one member of staff, in particular, stood out for her warm, welcoming, genuine nature: Susan. What an asset to the Solaria team! She was exactly the sort of person we wanted to be greeted by, after a long day of travelling, and was so helpful. "

"Service was 💯 "

"Wonderful and friendly staff. Very clean!"

"The room was clean and breakfast was included in the rate - which was very convenient."

"Everything about this hotel works perfectly. The location, rooms, staff and food are exactly right. The manager, Alex, is happy to "go the extra mile" to make sure that you have what you need and that you're well looked after. His team is friendly, helpful and all seem to be very happy. This is the fourth time I have stayed at this hotel, and it won't be my last. Location-wise, you are in easy reach of Hoan Kiem lake, good eating places and, if you're feeling brave, the train street. I just need to say and extra 'thank you' to Alex. I don't think the word 'no' is in his vocabulary and this attitude just takes the stress out of business travel in Hanoi. When a promised delivery failed to arrive, it was Alex who go on the phone to DHL to find out what was happening and then made sure that when it did eventually appear it was sent on to my next hotel in HCMC. Exceptional service. Sure, you can stay in grander hotels in Hanoi, but you can't get much better!"

"Absolutely stunning hotel in the middle of Hanoi old quarter. Everything was so easily accessible - from the Lake to the train street and everything in between! The room was gorgeous and beds were comfortable. Breakfast was a healthy selection of Vietnamese delicacies. Totally recommended!"

"Anna as the breakfast supervisor has been great.. she was bery helpful ơn advices and where to go.. the front desk staff were also very pleasant and welcoming .. We felt at home.. the breakfast menu was very good .. the location is super and the staff was very helpful.. we will come back .."

"Great stay at the Pan Pacific. Fantastic friendly staff and great breakfast options. We also club access which was a nice touch. Good location for exploring Hanoi. Clean, spacious room as well."

"Amazing Location, service and amenities . Staff kind, efficient and helpful All in all great experience "